Anna A. Casanova
Taylorsville,Utah
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Trainer
Sephora Distribution Center
10.2023 - 10.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Daycare Teacher
First Baptist church and development
06.2019 - 10.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Office Assistant
Advanced Drywall Services
09.2017 - 09.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Lot technician
Murdock Hyundai
10.2016 - 04.2017
- ne arrived
- Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
- Assisted sales team with vehicle demonstrations, contributing to increased sales and customer satisfaction.
- Maintained dealership curb appeal through regular washing of cars displayed on the front line, creating an attractive environment for potential buyers.
- Managed inventory documentation, keeping accurate records of vehicle movements and transfers within the dealership network.
- Assisted in the set up and execution of special events or promotions held at the dealership, contributing to a successful marketing strategy.
- Contributed to overall dealership success through diligent work ethic and strong collaboration with sales team members.
Driver
Kc auto paint and supplies
07.2015 - 08.2016
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Spanish Speaking Rep.
Css corp Company
03.2015 - 06.2015
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Provided valuable input resulting in new opportunities for growth and development.
- Streamlined office procedures for handling constituent inquiries, significantly reducing response time.
- Played key role in negotiating terms of major infrastructure project, ensuring it met environmental and budgetary guidelines.
Cashier, Drive through, Grill
Mcdonalds
01.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Biller
North Park transportation
04.2017 - 09.2017
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Followed up with appropriate parties to obtain prompt payments.
- Reduced billing errors by implementing strict policies and systematic procedures.
Spanish Energy Representative
Clearlink
09.2018 - 12.2018
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
High School Diploma -
Hillcrest high school
Midvale, Utah06.2014
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
References
Kandiss Brigs 410-807-0555
Nick Player 385-293-7603
Noe Lizama 801-309-1258
Languages
Spanish
Native or Bilingual
Timeline
Trainer
Sephora Distribution Center
10.2023 - 10.2024
Daycare Teacher
First Baptist church and development
06.2019 - 10.2019
Spanish Energy Representative
Clearlink
09.2018 - 12.2018
Office Assistant
Advanced Drywall Services
09.2017 - 09.2018
Biller
North Park transportation
04.2017 - 09.2017
Lot technician
Murdock Hyundai
10.2016 - 04.2017
Driver
Kc auto paint and supplies
07.2015 - 08.2016
Spanish Speaking Rep.
Css corp Company
03.2015 - 06.2015
Cashier, Drive through, Grill
Mcdonalds
01.2014 - 03.2015
High School Diploma -
Hillcrest high school
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