Annabel Acuna
Certified Medical Assistant
Lubbock,TX
Summary
Accomplished CMA and General Manager with a proven track record at Cardiac Diagnostic Center and La Quinta Inn & Suites By Wyndham, enhancing patient care and guest satisfaction. Expert in phlebotomy and customer service, adept at maintaining confidentiality and managing medical records. Demonstrated success in improving operational efficiency and fostering strong relationships, ensuring long-term loyalty and growth.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
CMA
Cardiac Diagnostic Center
12.2022 - Current
- Lead nurse currently
- Over 1 year of phlebotomy
- Medication refills
- Proficiency in paper charts
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Specimen collections
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Assisted physician with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
General Manager
La Quinta Inn & Suites By Wyndham
03.2019 - 08.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Front Desk Agent
SRK Hotels LLC- Super 8 By Wyndham
11.2016 - 03.2019
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Trained new staff members in customer service techniques and hotel operations.
Education
No Degree - Certified Medical Assistant
The College of Health Care Professions
Houston, TX 05.2001 -
High School Diploma -
Harrell Accelerated Learning Center - Wichita Fall
Wichita Falls, TX 05.2001 -
Skills
- Payroll Processing
- Customer Service
- Patient Management
- Vital Sign Monitoring
- Maintaining confidentiality
- Data Entry
- First Aid
- Adaptable
- Medical Records Management
- Phlebotomy
- CPR
Certification
CMA - Certified Medical Assistant
Timeline
CMA
Cardiac Diagnostic Center
12.2022 - Current
CMA - Certified Medical Assistant
12-2022
CCMA - Certified Clinical Medical Assistant
12-2022
General Manager
La Quinta Inn & Suites By Wyndham
03.2019 - 08.2021
Front Desk Agent
SRK Hotels LLC- Super 8 By Wyndham
11.2016 - 03.2019
No Degree - Certified Medical Assistant
The College of Health Care Professions
05.2001 -
High School Diploma -
Harrell Accelerated Learning Center - Wichita Fall
05.2001 -
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