Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Annabel Deyoung

Las Vegas,NV

Summary

Medical Assistant with experience at Optum, skilled in clinical documentation and patient-focused care. Proven ability to enhance patient satisfaction through effective communication and reliable teamwork. Bilingual and adaptable, I excel in fast-paced environments, ensuring compliance with HIPAA regulations while delivering compassionate support to patients.

Overview

15
15
years of professional experience

Work History

Medical Assistant

Optum
11.2022 - Current
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Relaying results/ordering labs
  • Refill medications,
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff

Banquet Server/Bartender

At Your Service
01.2015 - 2017
  • Provided exceptional service during events, ensuring guest satisfaction and addressing needs promptly.
  • Coordinated food and beverage preparation, maintaining quality standards and presentation.
  • Implemented strategies to improve workflow during high-volume events, reducing wait times.
  • Managed table settings and atmosphere adjustments to create inviting dining experiences.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.

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Banquet Server

Westin Hotel
02.2013 - 11.2014


  • Set up and dismantled banquet rooms according to event specifications.
  • Maintained cleanliness and organization of dining areas throughout events.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests
  • Arranged linens and table settings according to seating plan and event theme.
  • Responded to guest inquiries and requests promptly and courteously.
  • Enhanced event efficiency by setting up banquet halls according to precise event specifications.
  • Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
  • Enhanced table presentation, arranging settings in alignment with event themes and specifications.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.

Baker

Cheesecake Factory Inc
03.2012 - 01.2013
  • Prepared frostings and other toppings for cakes
  • Replenished bakery items in display cases.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Used POS system to enter orders, process payments and issue receipts.

Restaurant Hostess

Zushi
01.2011 - 02.2012
  • Greeted guests warmly, ensuring a positive first impression of the dining experience.
  • Managed reservations efficiently, optimizing seating arrangements for maximum capacity.
  • Coordinated with kitchen and wait staff to ensure timely service delivery.
  • Monitored dining area for cleanliness and readiness, maintaining high standards of ambiance.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Checked in with servers to confirm preparedness before seating customers.



Education

Medical Assistant Program - Health Care Administration

Northwest Career College
Las Vegas, Nevada, NV
07-2022

Phlebotomy Technician Program - Health Care Administration

Northwest Career College
Las Vegas, Nevada, NV
04-2022

Skills

  • HIPAA compliance
  • Customer service
  • Medical terminology knowledge
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Reliable team player
  • CPR
  • Medical office administration
  • Bilingual
  • Trustworthy companion
  • Adaptable
  • Professionalism and ethics

Languages

Tagalog
Native or Bilingual

Timeline

Medical Assistant

Optum
11.2022 - Current

Banquet Server/Bartender

At Your Service
01.2015 - 2017

Banquet Server

Westin Hotel
02.2013 - 11.2014

Baker

Cheesecake Factory Inc
03.2012 - 01.2013

Restaurant Hostess

Zushi
01.2011 - 02.2012

Medical Assistant Program - Health Care Administration

Northwest Career College

Phlebotomy Technician Program - Health Care Administration

Northwest Career College
Annabel Deyoung