Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Annabel Estrada

Balch Springs,TX

Summary

Dedicated caregiver with a strong background in delivering compassionate and effective support, skilled at adapting to evolving needs while collaborating seamlessly with team members to achieve optimal outcomes. Expertise includes personal care, medication management, and patient advocacy, ensuring consistent delivery of high-quality care. Additionally experienced in leading sales teams to drive significant revenue growth and enhance customer acquisition, utilizing strategic planning and effective communication to meet ambitious targets. A proven track record of cultivating strong client relationships and navigating dynamic market conditions highlights a commitment to sustained success in both caregiving and sales environments.

Overview

10
10
years of professional experience

Work History

Sales Supervisor Full Time

Lacoste Boutique
02.2023 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Checked store merchandise regularly for proper display and replenishment.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
  • Monitored daily sales performance and provided feedback to each team member.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.

Caregiver

Personal Employer
05.2015 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship dealing with a genetic disorder can be very difficult.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support ( patient in wheel chair ) to help patients move around personal and public spaces.
    Prioritized patient dignity, privacy, and autonomy during all aspects of care provision,
  • Transported individuals to events and activities, medical appointments such as ' infusions every friday at Children's hospital, occupational therapy, neuro and cardiologist visits.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.

Customer Service Specialist CXC

Macys Department Store
11.2021 - 01.2023
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Developed strong customer relationships to encourage repeated business.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Consulted with customers to resolve service and billing issues.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Led team engagement to assist cross-functional departments and achieve goals always make a plan A and B.
  • Developed long-lasting relationships with clients through one-on-one store interactions.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Submitted reports to and reviewed reports with supervisor on Power-Bi, Medallion, and B-Store.
  • Attended workloads to discuss our Path to growth.
  • Grew 80% client retention in a matter of two months being in role on 'My Client' Program becoming the #1 CXC in the entire (S.O.D.A) Division.
  • Provided excellent customer service in every department and provided my people leader with amazing magic results by my customers submitting 10's in surveys regarding my service.
  • Managed my own Personal Salesfloor Macy's online profile which I Connected with multiple people around the world to help with styling or beauty needs.
  • Booked in person, video calls and online appointments.

Team Leader

Target
10.2020 - 12.2021
  • Packed merchandise for delivery and moved items to delivery area.
  • Located merchandise from shelves and storage areas to fill orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • As product was being picked from the floor manage to greet and make our customers our #1 priority.
  • Managed team area scheduling.
  • Devices used were Zebras, RFID guns, Registers..

Part-Time Sales Manager

Carters Inc
11.2018 - 11.2020
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established new credit card accounts and serviced existing accounts maintaining professional relationships becoming #1 in the Dallas Division.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed and implemented new sales strategies to update product lines.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Open and closed store.

Education

Associate Of Arts - Forensic Psychology

El Centro College
Dallas, TX

High School Diploma -

Mesquite High School
Mesquite, TX
05.2013

Skills

  • Outstanding Customer Service
  • Upbeat and Positive Personality
  • Bilingual English/Spanish
  • Multitasking and Prioritization
  • Team Building and Leadership
  • Scheduling and Coordinating
  • Handling Escalations
  • Training, onboarding and Development
  • Fast leaner
  • Management support
  • Systems and software expertise Excel, microsoft, word, Uperform, storeforce, teams wiling to learn
  • Effective selling techniques
  • Patient care
  • Respectful and compassionate
  • Daily living assistance
  • Verbal and written communication skills
  • Medical record-keeping
  • Direct patient care
  • Special needs care
  • Client documentation
  • Care plan assessment

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Education and Training

other,true,other

Timeline

Sales Supervisor Full Time

Lacoste Boutique
02.2023 - Current

Customer Service Specialist CXC

Macys Department Store
11.2021 - 01.2023

Team Leader

Target
10.2020 - 12.2021

Part-Time Sales Manager

Carters Inc
11.2018 - 11.2020

Caregiver

Personal Employer
05.2015 - Current

High School Diploma -

Mesquite High School

Associate Of Arts - Forensic Psychology

El Centro College

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Annabel Estrada