Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
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Annabel Estrada

Balch Springs,TX

Summary

Experienced Customer Service Representative in Retail/Customer Service industry. Strong team player with positive attitude, skilled in client rapport. Dedicated to customer satisfaction and company success. Articulate, enthusiastic, and results-oriented. Passionate about building relationships, cultivating partnerships, and growing businesses. Open to new opportunities for professional growth.

Overview

7
7
years of professional experience

Work History

Sales Supervisor Full Time

Lacoste Boutique
02.2023 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Checked store merchandise regularly for proper display and replenishment.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
  • Monitored daily sales performance and provided feedback to each team member.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.

Customer Service Specialist CXC

Macys Department Store
11.2021 - 01.2023
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Developed strong customer relationships to encourage repeated business.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Consulted with customers to resolve service and billing issues.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Led team engagement to assist cross-functional departments and achieve goals always make a plan A and B.
  • Developed long-lasting relationships with clients through one-on-one store interactions.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Submitted reports to and reviewed reports with supervisor on Power-Bi, Medallion, and B-Store.
  • Attended workloads to discuss our Path to growth.
  • Grew 80% client retention in a matter of two months being in role on 'My Client' Program becoming the #1 CXC in the entire (S.O.D.A) Division.
  • Provided excellent customer service in every department and provided my people leader with amazing magic results by my customers submitting 10's in surveys regarding my service.
  • Managed my own Personal Salesfloor Macy's online profile which I Connected with multiple people around the world to help with styling or beauty needs.
  • Booked in person, video calls and online appointments.

Team Leader

Target
10.2020 - 12.2021
  • Packed merchandise for delivery and moved items to delivery area.
  • Located merchandise from shelves and storage areas to fill orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Maintained team standards for quality and productivity by personally picking, reviewing and packing orders for shipment.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • As product was being picked from the floor manage to greet and make our customers our #1 priority.
  • Managed team area scheduling.
  • Devices used were Zebras, RFID guns, Registers..

Part-Time Sales Manager

Carters Inc
11.2018 - 11.2020
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established new credit card accounts and serviced existing accounts maintaining professional relationships becoming #1 in the Dallas Division.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed and implemented new sales strategies to update product lines.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Open and closed store.

Education

Associate Of Arts - Forensic Psychology

El Centro College
Dallas, TX

High School Diploma -

Mesquite High School
Mesquite, TX
05.2013

Skills

  • Outstanding Customer Service
  • Upbeat and Positive Personality
  • Bilingual English/Spanish
  • Multitasking and Prioritization
  • Team Building and Leadership
  • Scheduling and Coordinating
  • Handling Escalations
  • Training, onboarding and Development
  • Fast leaner
  • Management support
  • Systems and software expertise
  • Scheduling
  • Multitasking Abilities
  • Customer service
  • Effective selling techniques

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Education and Training

other,true,other

Timeline

Sales Supervisor Full Time

Lacoste Boutique
02.2023 - Current

Customer Service Specialist CXC

Macys Department Store
11.2021 - 01.2023

Team Leader

Target
10.2020 - 12.2021

Part-Time Sales Manager

Carters Inc
11.2018 - 11.2020

High School Diploma -

Mesquite High School

Associate Of Arts - Forensic Psychology

El Centro College

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