Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Annabel Flores

Las Cruces,NM

Summary

Dynamic Member Engagement Advocate at Inteli-care, skilled in client representation and analytical reasoning. Successfully educated clients on health services, enhancing their access to support options. Developed strong relationships, ensuring tailored recommendations and effective communication. Proficient in document filing, contributing to accurate record-keeping and improved client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Member Engagement Advocate

Inteli-care
01.2025 - 02.2025
  • Assisted clients in navigating there home health services, through the agency.
  • Educated individuals on available support options and benefits.
  • Developed rapport with clients to understand their unique needs.
  • Coordinated communication between clients and there care coordinator through there insurance.
  • Researched community resources to provide tailored recommendations.
  • Scheduled home visit with each client on a monthly or quarterly. This was to insure all services were being provided through the agency,
  • Documented home visits on tablet and in writing ensure accurate record-keeping.

Caregiver/Office Assistant

We Care Agency
10.2022 - 12.2024
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Developed and maintained trusting relationships with clients to enhance emotional well-being.
  • Supported mobility needs through safe transportation and physical assistance.
  • Maintained cleanliness and organization of living spaces to promote a healthy environment.
  • Collaborated with families to provide updates on care progress and address concerns.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted in maintaining organized filing systems to ensure efficient document retrieval.
  • Handled incoming calls and directed inquiries to appropriate personnel, enhancing communication flow.
  • Prepared and processed correspondence, reports, and other documents accurately and promptly.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Coordinated and scheduled home visits, within a monthly or quarterly basis. Insuring client was receiving all services thought agency. pre there insurance.
  • Documented home visit through a Tablet and in writing.
  • Assisted clients in finding community base resourses, for clothing, food box's, utilities, an rent.

Cashier

Burlington
05.2022 - 09.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service to enhance shopping experience and foster loyalty.
  • Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced shopping experience, provided product information and location assistance.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.

Caregiver

Rayos DeLuz
10.2018 - 03.2022
  • Provided personalized care and support to clients, ensuring comfort and safety.
  • Assisted clients with daily living activities, including meal preparation and personal hygiene.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Developed and maintained strong relationships with clients and their families.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Commercial Janitorial Cleaner

Dickerson
06.2018 - 04.2019
  • Maintained cleanliness and sanitation standards for assigned areas, ensuring safe environments.
  • Conducted routine inspections to identify maintenance needs and report issues promptly.
  • Trained new team members on proper cleaning techniques and safety protocols.
  • Developed and implemented effective cleaning schedules to optimize workflow.
  • Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
  • Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Contributed to efficient operations by maintaining organized storage areas for janitorial supplies and equipment.
  • Kept building spaces premises clean inside and outside.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Education

GED -

Dona Ana Branch Community.
Las Cruces, NM

Skills

  • Document filing
  • Document review
  • Analytical reasoning
  • Client representation

Certification

  • [Medical Records] University of Phoenix; May2023-June 2024

Languages

Spanish
Limited Working

Timeline

Member Engagement Advocate

Inteli-care
01.2025 - 02.2025

Caregiver/Office Assistant

We Care Agency
10.2022 - 12.2024

Cashier

Burlington
05.2022 - 09.2022

Caregiver

Rayos DeLuz
10.2018 - 03.2022

Commercial Janitorial Cleaner

Dickerson
06.2018 - 04.2019

GED -

Dona Ana Branch Community.

Similar Profiles

CREATE PROFILE
Annabel Flores