Annabel Garcia
San Diego,CA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Brenton D Wynn MD INC.
National City, CA
05.2023 - Current
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Trained new staff on office procedures, insurance processes and other medical receptionist duties
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled appointments for up to 5 Providers
- Worked with medicare and HMO plans such as CHG
Medical Receptionist
Medical Solution Options INC
National City, CA
03.2020 - 05.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
Skills
- Billing support
- HIPAA Compliance
- Mail Management
- Payment Collection
- Referral Verification
- Insurance Verification
- Medical Terminology
- Medical Charting
- Records Management
- Appointment Setting
- Outpatient Care
- Patient Registration
- Patient callbacks
- Co-payment collection
- Appointment management
- Inventory Oversight
Timeline
Medical Receptionist
Brenton D Wynn MD INC.
05.2023 - Current
Medical Receptionist
Medical Solution Options INC
03.2020 - 05.2023