Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Annabel Karberg

Crown Point,IN

Summary

To secure an entry-level position in a field where I may utilize my work experience, capabilities, and educational skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful office setting.

Overview

10
10
years of professional experience

Work History

Server/Bartender

Youche Country Club
02.2024 - Current
  • Managed inventory of dining supplies to prevent shortages during service.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

New Oberpfalz Brewery
09.2023 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server/Bartender

Tomato Bar
04.2023 - 09.2023
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Administrative Assistant

The Neurological Institute And Specialty Center
11.2021 - 03.2023
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Scheduled office meetings and client appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

Barista

Starbucks
06.2019 - 10.2021
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Bartender

Thornton Distilling
04.2019 - 02.2020
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Hostess

Three Floyds Brewery
07.2018 - 03.2019
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Receptionist

H.F. Medical Associates
03.2017 - 06.2018
  • Confirmed appointments, communicated with clients, and updated client records.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.

Front desk

Aurelio’s
10.2014 - 03.2017
  • Responsibilities included answering phones, inputting orders on computer, electronically organize money, stocking items, food prep, and communication skills
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Lake Central High School
St. John, IN

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Purdue Northwest
Hammond, IN

Skills

Excellent computer technology skills

Excellent organization, interpersonal, and communications skills

Good work ethic

Dependable, self-starter, team oriented

Great customer service

Information Protection

Safety and Security Procedures

Guest Relations

Credit and Cash Payments

Automated Telephone Systems

Conflict Management

References

Available upon request

Timeline

Server/Bartender

Youche Country Club
02.2024 - Current

Server

New Oberpfalz Brewery
09.2023 - Current

Server/Bartender

Tomato Bar
04.2023 - 09.2023

Administrative Assistant

The Neurological Institute And Specialty Center
11.2021 - 03.2023

Barista

Starbucks
06.2019 - 10.2021

Bartender

Thornton Distilling
04.2019 - 02.2020

Hostess

Three Floyds Brewery
07.2018 - 03.2019

Receptionist

H.F. Medical Associates
03.2017 - 06.2018

Front desk

Aurelio’s
10.2014 - 03.2017

Lake Central High School

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Purdue Northwest

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Annabel Karberg