Annabel Pratt
Summary
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management. Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
Kitchen Manger
Caseys General Stores Inc
05.2019 - 05.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Resident Assistant
Courtyard Estates
07.2020 - 10.2022
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Supervised daily activities and provided assistance to staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Assisted in recruitment and selection of student leaders.
- Supervised student employees and provided feedback on performance.
- Evaluated student progress to identify areas of improvement and provide feedback.
- Developed and maintained relationships with parents to promote positive living environment for students.
Cashier Team Lead
Kum & Go
08.2016 - 08.2018
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Facilitated and logged store opening, closing, and shift changes.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Scavo High School
Des Moines, IA05.2018
Skills
- Guest Relations
- Investigating Complaints
- Inventory Management Software
- Multitasking and Organization
- Team Leadership
- Food Preparation Management
- Shipment Preparation
- Safe Food Handling
- Kitchen Equipment Operation
- Training
- Catering Services
- Customer Service
- Shift Scheduling
- Kitchen Scheduling
- Cook Foods
- High-Volume Dining
- Microsoft Word
- Portion Sizes
- Waste Reduction
- Operations Management
Timeline
Resident Assistant
Courtyard Estates
07.2020 - 10.2022
Kitchen Manger
Caseys General Stores Inc
05.2019 - 05.2023
Cashier Team Lead
Kum & Go
08.2016 - 08.2018
High School Diploma -
Scavo High School