Annabel Sanchez
Fort Worth,TX
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Hostess
1611 Indoor Gulf Club
05.2023 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered phone calls to take orders, give information and document reservations.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Associate
Sam's Club
03.2023 - 05.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Server
Mcdonalds, PDI FOODS
07.2019 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree - Public Health
North Crowley High School
Fort Worth, TX04.2023
Skills
- Train Staff
- Cleaning and Sanitation
- Workflow Coordination
- Hospitality Service Expertise
- Drink Orders and Service
- Service Prioritization
- Phone Inquiries
- Item Promotion
- Active Listening and Communication
- Warm and Friendly
- Organization and Time Management
- Guest Relations
Timeline
Hostess
1611 Indoor Gulf Club
05.2023 - 06.2023
Associate
Sam's Club
03.2023 - 05.2023
Server
Mcdonalds, PDI FOODS
07.2019 - 11.2019
No Degree - Public Health
North Crowley High School
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