Annabel Valles
The Cheesecake Factory
Pomona,CA
1
Certification
7
Years of experience
I am a Professional hospitality worker with extensive experience in delivering high quality service in a busy cafe/ restaurant settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Work History
Cashier/Certified Baker Trainer
2 Years 9 Months- Greeted guests upon arrival and managed to front-door hospitality process with ownership.
- Demonstrate excellent customer service by addressing customer inquiries and resolving customers complaints.
- Processed high volume payments accurately and efficiently using cash register and POS systems.
- Mentored new hires to support onboarding and operational readiness as Certification Trainer.
- Prepared and restocked bakery items to support daily production needs.
- Operated espresso machine and completed drink orders by following drink specifications.
- Stage orders ensuring all items are included and packed to go correctly
Server
4 Years 1 Month- Delivered attentive customer service to support positive guest experiences.
- Welcomed guests and distributed menus.
- Guided menu selections based on guest preferences.
- Recorded beverage and food orders accurately.
- Recommended additional items to support sales.
- Handled large transactions with accuracy.
- Maintained condiment supplies through restocking.
- Cleared tables promptly between guests.
Front Lead Barista
7 Months- Supervised daily operations, ensuring consistent quality and customer satisfaction.
- Trained and mentored junior baristas on beverage preparation techniques and customer service best practices.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Promoted additional items with beverages, increasing store sales.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
Inbound/General Merchandiser
2 Months- Pushed and stocked product in multiple departments and consistently met time targets.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Completed order picking and packing to support Drive-Up fulfillment and customer shipping needs.
Assistant Manager
2 Years 7 Months- Directed inventory control activities and maintained accurate stock levels.
- Handled high-value payment processing.
- Protected store security by adhering to all safety protocols.
- Assisted with interviews and provided mentorship for new hires.
- Coordinated assignments and supported planning for in-house events.
- Welcomed customers upon arrival.
- Addressed customer complaints with positive, solution-focused service.
- Prepared lunch meals and coffee beverages.
Education
diploma
Skills
Easily adaptable
Communication
Problem Solving
Excellent attention to detail
Patience
Time management
Highly dependable
Team management
Certification
Food handlers certification
alcohol beverage certification
Timeline
Front Lead Barista
Bageloo
06.2024 - 01.2025Read More
Cashier/Certified Baker Trainer
The Cheesecake Factory
08.2022 - 05.2025Read More
Inbound/General Merchandiser
Target
08.2021 - 10.2021Read More
Server
Dennys
03.2021 - 04.2025Read More
Assistant Manager
Cassidys Corner Cafe
06.2018 - 01.2021Read More
Frontier high school
diploma
Read More