Annabel Weibel
Operations Product Specialist
Reno
Summary
Dynamic Operations Product Specialist Lead at Kikoff Inc. with a proven track record in cross-functional collaboration and product improvements. Enhanced customer retention through innovative problem-solving and effective product usability improvements. Successfully implemented over 100 solutions to operational pain points, driving high satisfaction rates and fostering a culture of adaptability within teams.
Overview
4
4
years of professional experience
Work History
Operations Product Specialist
Kikoff Inc.
03.2023 - 03.2025
- Boosted customer retention by sourcing, investigating, and implementing 100+ customer and operations pain point fixes.
- Led cross-functional meetings to streamline product development and gave customer feedback after product launch.
- Acted as point-of-contact between operations, product, marketing, and design to align product development with customer needs, achieving high satisfaction rates.
- Enhanced product usability for customers by conducting detailed market research and gathering user feedback.
Operations Lead
Kikoff Inc.
08.2022 - 03.2023
- Managed daily operations queues for front office and back office, ensuring timely delivery of high-quality customer responses.
- Monitored employee productivity, providing constructive feedback, and identifying areas for growth and development among team members.
- Handled all escalated inquiries and addressed more sensitive customer issues.
Fraud Analyst Lead
Kikoff Inc.
10.2021 - 08.2022
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Monitored queues in order to meet important bureau deadlines.
Customer Success Associate
Kikoff Inc.
03.2021 - 10.2021
- Collaborated with leads to address client issues promptly, resulting in faster resolutions and increased customer satisfaction.
- Identified upsell opportunities within existing client base delivering customized proposals that resulted in increased revenue for the organization.
- Streamlined the onboarding process for new customers, ensuring timely product setup and seamless integration.
Education
BBA - Business
Chico State University
Chico, CA 05.2001 -
Skills
Cross functional collaboration
Product performance monitoring
Analytical thinking
Creative issue resolution
Adaptability and flexibility
Problem-solving aptitude
Timeline
Operations Product Specialist
Kikoff Inc.
03.2023 - 03.2025
Operations Lead
Kikoff Inc.
08.2022 - 03.2023
Fraud Analyst Lead
Kikoff Inc.
10.2021 - 08.2022
Customer Success Associate
Kikoff Inc.
03.2021 - 10.2021
BBA - Business
Chico State University
05.2001 -
Similar Profiles
Agathe HamonAgathe Hamon
Assistante chef de projet digital at KIKOFF AGENCYAssistante chef de projet digital at KIKOFF AGENCY
Crystal BolinCrystal Bolin
Animal Care Manager at Private PracticeAnimal Care Manager at Private Practice
Annalee Elias-BarelaAnnalee Elias-Barela
Shipping Clerk at WESCOShipping Clerk at WESCO
Olivia G. Lopez De MartinezOlivia G. Lopez De Martinez
Bartender at Jazmine RestaurantBartender at Jazmine Restaurant
Ajanae GarciaAjanae Garcia
CREW MEMBER at McDonald'sCREW MEMBER at McDonald's