Annabel B. Avila
Plano,IL
Summary
Experienced professional focused on meeting or exceeding objectives seeking Billing Specialist position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Edward Elmhurst Hospital
Naperville, IL
12.2012 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Patient Service Representative
North Shore University Healthsystem
Evanston, IL
10.2008 - 12.2012
- Assisted patients in scheduling and registration.
- Used EPIC to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and reviewed medical charts.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Followed document protocols to safeguard confidentiality of patient records.
Customer Service Representative
Fifth Third Bank
Aurora, IL
01.2005 - 09.2008
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer transactions promptly, minimizing wait times.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Removed mutilated currency from circulation.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
Bachelor of Science - Health Sciences
Aurora University
Aurora, IL05.2015
Skills
- Office Organization
- Patient Information Verification
- Eligibility Determinations
- Referral Verification
- Patient Data Management Systems
- Compensation and Benefits
- Account Updates
- Diagnostic Codes
- Tool Verification
- Authorization Verification
- Insurance Terminology
- Verification Processes
- Past Due Balance Management
- Electronic Patient Medical Record
- System Verification
- Verbal and Written Communication
- Payment Collection
- Medicare Regulation
- Medical Terminology, ICD-10, CPT coding
Spanish
Fluent in Spanish; read, verbal, and written.
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Edward Elmhurst Hospital
12.2012 - Current
Patient Service Representative
North Shore University Healthsystem
10.2008 - 12.2012
Customer Service Representative
Fifth Third Bank
01.2005 - 09.2008
Bachelor of Science - Health Sciences
Aurora University
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