Hi, I’m
Anna Gooden
Milton,FL
Summary
As a substitute teacher, I created engaging lesson plans that boosted student participation and received positive feedback from both students and faculty. I effectively managed classroom behavior for diverse groups, and many teachers requested my services. In my role as a cleaning business manager, I increased client retention through exceptional customer service, which was a key achievement, and reduced operational costs. This led to improved service delivery and higher customer satisfaction ratings.
Overview
3
years of professional experience
Work History
ESS
Substitute Teacher
09.2024 - Current
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Burke Cleaning
Cleaning Manager
03.2022 - Current
Job overview
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
Maurice’s
Sales Associate
02.2024 - 12.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Milton High SchoolMilton, FL
High School Diploma
05.2024
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Group and individual instruction
- Proficient in software
- Assessment administration
- Creative problem solving
- Health and safety
Timeline
Substitute Teacher
ESS
09.2024 - Current
Sales Associate
Maurice’s
02.2024 - 12.2024
Cleaning Manager
Burke Cleaning
03.2022 - Current
Milton High School
High School Diploma
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