Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Annabell Cortez

Annabell Cortez

Lubbock,TX

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Motivated gatekeeper offering valuable contributions in all facets of administrative activities derived from diverse, 1 year background. Recognized for exemplary time management, organization, prioritization and work ethic.

Overview

6
6
years of professional experience

Work History

Gatekeeper

Lubbock Wrench A Part
Lubbock, TX
11.2020 - Current
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to independently handle over [Number] calls each day.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Optometric Technician

Americas Best Contacts And Eyeclasses
Lubbock, TX
2019.11 - 2020.10
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Participated in community vision screenings and outreach programs to promote optometry services.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Collaborated with optometry staff to reach individual and team goals.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
  • Gathered, charted and analyzed patient history data and discussed key points with clinicians.
  • Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.

Bilingual CSR

Answer Live Communications
Lubbock, TX
04.2016 - 10.2019
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Facilitated maintenance orders and completed accurate to meet aggressive deadlines.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Provided ongoing guest service.
  • Recorded actions taken, issues resolved and call information to effectively manage customer accounts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Entered orders into [Type] computer database system.

Education

GED -

Monterey High School
Lubbock, TX
05.2008

Skills

  • Attention to Detail
  • Data Entry and Database Software
  • Customer Complaint Resolution
  • Positive Attitude and Energetic
  • Multi-Line Phone Systems
  • Reliable and Punctual
  • Computer Proficiency
  • Multitasking and Prioritization
  • Courteous and Professional
  • Visitor and Customer Relations
  • Customer Service-Oriented
  • Verbal and Written Communication

Languages

Spanish
Native or Bilingual

Timeline

Gatekeeper

Lubbock Wrench A Part
11.2020 - Current

Optometric Technician

Americas Best Contacts And Eyeclasses
2019.11 - 2020.10

Bilingual CSR

Answer Live Communications
04.2016 - 10.2019

GED -

Monterey High School

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Annabell Cortez