Annabell Dietz
Summary
Patient-focused healthcare professional with experience in medical and aesthetic front-office operations. Proven ability to manage scheduling, patient flow, insurance verification, financial discussions, and treatment plan presentation in fast-paced environments. Known for building trust with patients, maintaining organized records, and supporting practice growth through exceptional communication and service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Milan Laser Hair Removal
Granger
03.2025 - Current
- Open and close the clinic daily, while ensuring front desk operations run smoothly.
- Discuss treatment plans, pricing, and payment options with patients through consultations.
- Process payments, and assist patients with financing questions.
- Deliver a high-level patient experience while balancing sales and care goals.
- Manage patient scheduling, confirmations, and appointment flow.
Aesthetician
Pam Chaney Aesthetics
Elkhart
07.2023 - 03.2025
- Perform skin care treatments such as facials, chemical peels, laser resurfacing, and laser hair removal.
- Consult clients to assess their goals, review treatment options, and develop customized care plans.
- Maintained organized treatment rooms and clinical documentation.
Inside Sales Specialist
Chapter Aesthetic Studio
Remote
06.2023 - 05.2024
- Utilized a consultative sales process to convert telephone, text, and web leads to book appointments.
- Achieved assigned sales targets, and exceeded expectations.
- Maintained individual performance benchmarks, with a lead conversion rate of 96%.
- Managed patient communications while documenting notes accurately.
Aesthetic Care Specialist
Chapter Aesthetic Studio
Tonawanda
05.2022 - 06.2023
- Performed medical-grade aesthetic treatments.
- Average sales increase by 30% each month through patient education and trust building.
- Contributed to a consistent 5-star patient satisfaction rating.
Assistant Manager
Anderson's Frozen Custard
Lancaster
03.2017 - 05.2022
- Managed staff to promote quality performance.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Rapidly addressed and resolved guest complaints and concerns.
- Communicated clearly and positively with coworkers and management.
Receptionist
Redlinski Chiropractic Office
Lancaster
07.2021 - 12.2021
- Provided a welcoming and positive first impression of the company for patients.
- Organized and maintained patient files and office data.
- Checked patients in and out while maintaining accurate records and scheduling.
- Answered a high volume of incoming calls in a professional and courteous manner.
Education
Aesthetic Care Specialist - Fargo, ND
Chapter University
Fargo, ND08.2022
Esthetician - Tonawanda, NY
The Salon Professional Academy
Tonawanda, NY04.2022
Skills
- Adobe Suite
- Adaptability
- Customer Service & Relationship Building
- Communication
- Detail - Oriented
- HIPAA Compliance & Patient Confidentiality
- Patient Scheduling & Flow Management
- Phone Etiquette
- Public Health Codes
- Time Management & Multitasking
- Treatment Plan Development
Certification
• Esthetician, 08/22, NY
• Esthetician, 07/23, IN
• Esthetician, 07/23, IN
Timeline
Assistant Sales Manager
Milan Laser Hair Removal
03.2025 - Current
Aesthetician
Pam Chaney Aesthetics
07.2023 - 03.2025
Inside Sales Specialist
Chapter Aesthetic Studio
06.2023 - 05.2024
Aesthetic Care Specialist
Chapter Aesthetic Studio
05.2022 - 06.2023
Receptionist
Redlinski Chiropractic Office
07.2021 - 12.2021
Assistant Manager
Anderson's Frozen Custard
03.2017 - 05.2022
Aesthetic Care Specialist - Fargo, ND
Chapter University
Esthetician - Tonawanda, NY
The Salon Professional Academy