Annabell King

• Monitored vital signs & Glucose levels. Reported changes to nursing staff if needed, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Performed blood draws, Started IV's, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
• Enhanced patient comfort by providing compassionate bedside care and support.
• Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
• Documented patient information and care activities in electronic health record.
• Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
• Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.

Stocked, labeled, and inventoried medication to keep accurate records.

• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Administered medication to incarcerated patients.
• Developed and implemented improvements to pharmacy organization.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Assisted nursing staff with vital signs, Weight intake, Glucose levels, Blood draws, and EKG's.
• First responder for BLS when advised of an emergency code.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted patients with self-administered medications.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Hospice / Comfort care.

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Checking customers out in a timely manner.
• Counting / organization of cash till, Lottery Tickets, and Tobacco products.
• Maintained up-to-date knowledge of product and service changes.
• Cross-trained and backed up other customer service managers.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.