Annabella Marquez
Dallas,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Brand Marketing Intern
L'Oreal
08.2022 - 08.2023
- Assisted in creating written, video and image content for marketing channels.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Overlooked accounts of over 20 influencers/brand ambassadors.
- Helped with planning and hosting of marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
Customer Service Representative
DHL Group
03.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 40 customer calls per day.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Social Media Customer Care
Reverly Boutique Gallery
08.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Arts - Business Administration
University of Louisville
Louisville, KY06.2022
Skills
- Client Relationships
- Calm and Professional Under Pressure
- Special Requests
- Complex Problem-Solving
- Written Communication
- Critical Thinking
- Good Telephone Etiquette
- Guest Services
Timeline
Brand Marketing Intern
L'Oreal
08.2022 - 08.2023
Customer Service Representative
DHL Group
03.2021 - 05.2022
Social Media Customer Care
Reverly Boutique Gallery
08.2019 - 12.2020
Bachelor of Arts - Business Administration
University of Louisville