Annabella Sarli
Carol Stream,IL
Summary
Highly motivated and experienced customer service professional that utilizes multitasking skills and time management abilities to always provide customers with a positive and memorable experience. Organized, motivated and eager to apply skills in various environments. Seeking opportunities to expand skills and knowledge while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host/Hostess Food & Nutrition
Central DuPage Hospital
04.2024 - Current
- Serves the correct patient tray, confirmed by the diet report, to the correct patient 100% of the time
- Responsible for passing meal trays to patients
- Checks patient trays accurately for content and diet compliance
- Accurately prepares patient meal trays
- Provides all nourishment's to patients
- Follows up with patients following meals to assure satisfaction
- Conducts introduction rounds and distributes room service menus for new patients and those with changed diets
Server/Hostess/Bartender
Ivy Resturant
06.2020 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operate POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to a high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales and recommended wine pairing with meals.
- Trained new employees to perform duties.
- Mix and serve drinks to patrons as requested.
- Clean and sanitize work areas and equipment on a regular basis.
Team Lead/Front Counter Staff Member
Kimmers Ice Cream
06.2019 - 02.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Achieved production goals by training new employees and incentivizing team members.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary their selections.
- Recruited, hired, and trained crew members on application of projects, customer relations and customer service.
Education
High School Diploma -
Elgin Community College
Elgin, IL05.2025
Skills
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Good Work Ethic
- Critical Thinking
- Problem Resolution
- Customer Service Oriented
- Reliable, Trustworthy & Empathetic
- Friendly, Positive Attitude
- Flexible Schedule
- Proactive, Interactive and Communicable
- Microsoft word, excel & spread sheets
Certification
- ServSafe
- CPR/First Aid Certified
- Volunteer at Carol Stream Police Department
- Member of CERT Team (Community Emergency Response Team)
- REFRENCES UPON REQUEST
Timeline
Host/Hostess Food & Nutrition
Central DuPage Hospital
04.2024 - Current
Server/Hostess/Bartender
Ivy Resturant
06.2020 - 02.2024
Team Lead/Front Counter Staff Member
Kimmers Ice Cream
06.2019 - 02.2021
High School Diploma -
Elgin Community College