Annabella Washburn
Pleasant Grove,UT
Summary
Skilled team player with strong background in stressful environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable, very focused on going above and beyond to support team and serve customers. Dependable worked equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Well-organized and reliable, offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceeds customer expectations.
Overview
1
1
year of professional experience
Work History
Sales Support Associate
- Axiom Pest Control ‐ Orem, Utah
- Confirm and set appointments
- Inform customer of signed service agreements
- Technical support for technicians
- Listen to and record voicemails
- Maintained up-to-date customer contact
- Engaged with customers to proactively assess and understand needs and challenges
- Collaborated with sales team in driving company business growth
- Built and maintained strong internal and external customer relationships.
Guest Experience Manager
Chick-Fil
- Developed and implemented concepts and activations to engage and entertain audiences and achieve client goals
- Strategized customer service tools and techniques to field guest inquiries, issues and special requests
- Coached established employees to improve performance against targets.
Office Managment
Let's Play Soccer
08.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UTSkills
- Complaint resolution Customer order management
- Customer relationship management Customer needs assessment
- Business development Customer service
- Training Managing and supervising team
- Members
Additional Information
- Maintained clean and well-stocked lobby. Addressed customer complaints and offered solutions. Developed relationships with team members and help them feel comfortable in their current position. Resolved complaints with team members and guests.
Languages
Spanish
Native or Bilingual
Timeline
Office Managment
Let's Play Soccer
08.2022 - Current
Sales Support Associate
Guest Experience Manager
Chick-Fil
High School Diploma -
Pleasant Grove High School
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