Annabelle Badalpour
Summary
In the heart of every successful customer relationship management strategy lies the ability to build genuine, trust-based relationships. This is where I thrive. I understand that customers want to feel heard, valued, and understood—not sold to. Whether it's a quick follow-up, a thoughtful check-in, or resolving an issue with empathy, I prioritize their experience at every touchpoint.
Fun Fact: I speak Assyrian, Persian and Spanish
Overview
14
14
years of professional experience
Work History
Sr. Customer Success Manager
Digital Diagnostics
02.2022 - 06.2025
- Proficient in Enterprise Software management including AI technical implementation
- Led CS team in expansion and upselling deals within existing portfolio
- Led customers through onboarding and product setup to foster successful adoption and usage.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Established strong relationships with key customers including C-Suite level sponsors, resulting in increased customer loyalty.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Client Account Manager
Advocate Aurora Health
01.2015 - 01.2022
- Proactive field work with prospects and clients to identify needs
- Managed over 20 corporate health and wellness accounts including clients with multiple locations nation-wide
- Managed a team of health specialists and registered dietitians
- Created custom health and wellness programs utilizing multiple platforms for tracking and improving health and wellness within an employer's population.
- Presented, strategic, data-driven recommendations for improvement including ROI.
- Formulated strategic concepts into business processes to deliver solutions to achieve client goals
- presented dashboards on health care spends, cost trends, top conditions through a predictive modeling system involving health claims
Wellness Director
TCA Holdings
07.2011 - 08.2014
- Managed a team of 5 health professionals
- Met or exceeded monthly revenue goals
- Created wellness programs for employee populations based on prevalent diseases and health conditions
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
Education
Bachelor of Science - Health And Business Management
Trinity International University
Deerfield, IL05-2011
Skills
- Enterprise Software Management
- AI Device implementation
- Upselling strategies
- Salesforce proficiency
- PowerBi proficiency
- CRM Experience
- Customer advocacy
- Client onboarding
Timeline
Sr. Customer Success Manager
Digital Diagnostics
02.2022 - 06.2025
Client Account Manager
Advocate Aurora Health
01.2015 - 01.2022
Wellness Director
TCA Holdings
07.2011 - 08.2014
Bachelor of Science - Health And Business Management
Trinity International University
Similar Profiles
Christine RodinaChristine Rodina
Nurse, Cardiac Telemetry at Digital Diagnostics Inc.Nurse, Cardiac Telemetry at Digital Diagnostics Inc.
JARROD HOGANJARROD HOGAN
Director of Operations / Site Leader, Administration Manager at VIDA DiagnosticsDirector of Operations / Site Leader, Administration Manager at VIDA Diagnostics
Anand Mathew JamesAnand Mathew James
Mechanical Engineer at Perfect Clinical Diagnostics And Digital X-ray CenMechanical Engineer at Perfect Clinical Diagnostics And Digital X-ray Cen
Nichole StarlingNichole Starling
Sr Account Manager/Sr Customer Success Manager at TelarusSr Account Manager/Sr Customer Success Manager at Telarus
DOMA M. MCCARTDOMA M. MCCART
Sr. Customer Success Manager/ Sr. Enterprise Solution Engineer at NetradyneSr. Customer Success Manager/ Sr. Enterprise Solution Engineer at Netradyne