Annabelle Bernal
Dallas,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain a position to help launch a career while achieving company goals.
Overview
1
1
Certification
Work History
Administrative Coordinator
UPS
Dallas, TX
03.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Prepared detailed reports and presentations for executive staff.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal meetings, including scheduling, logistics, and catering.
Skills
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Retail Marketing
- Positive and professional
- Call Center Operations
- Client Relations
- Building rapport
- Follow-up skills
- Spreadsheets
- Business development understanding
- Sales closing
- Customer consulting
- System implementation
- Schedule mastery
- Lead Generation
- Order Processing
- Computer Proficiency
- Dispute Resolution
- Shipping and receiving understanding
- Customer Education
- High-energy attitude
- Customer Relationship Management (CRM)
- Researching
- Quality Assurance Controls
- Customer Service
- Problem Resolution
Certification
- Public Notary
Accomplishments
Presidential Circle Award for Ten Years
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Coordinator
UPS
03.2024 - Current
- Public Notary