Annabelle Borman
Fayetteville,NC
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Food Lion. Skilled in customer service and issue resolution, I successfully mentored teams to exceed sales goals through effective merchandising strategies and account development. Achieved significant improvements in client relations and product promotion, contributing to a positive impact on revenue growth.
Overview
3
3
years of professional experience
Work History
Route Sales Representative
Frito Lay
10.2023 - 06.2024
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
Special Merchandising Associate
Food Lion
10.2022 - 08.2023
- Improved product visibility by creating eye-catching merchandise displays.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
Assistant Customer Service Manager
Food Lion
05.2022 - 10.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Office Assistant
Food Lion
12.2020 - 05.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Highschool Diploma -
Hoke County High School
Raeford, NCSkills
- Customer Retention
- Stock Rotation
- Sales Goals
- Team Support
- Route Planning
- Route Management
- Product displays
- Product Promotion
- Account development
- Safe Vehicle Operation
- Service Management
- Sales Presentations
- Merchandise Sales
- Sales Forecasting
- Display building
- Client Relations
- Merchandising Strategies
- Product Distribution
- Account Retention
- Product presentation
- Issue Resolution
- Sales Development
- Product Merchandising
- Customer Service
- Truck loading
- Schedule Management
- Documentation
- Staff Development
- Clean MVR
Timeline
Route Sales Representative
Frito Lay
10.2023 - 06.2024
Special Merchandising Associate
Food Lion
10.2022 - 08.2023
Assistant Customer Service Manager
Food Lion
05.2022 - 10.2022
Office Assistant
Food Lion
12.2020 - 05.2022
Highschool Diploma -
Hoke County High School