Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Annabelle Coles

Hopkinton,Massachusetts

Summary

Skilled communicator with proven ability to engage teams in high-pressure environments. Expertise in conflict de-escalation through empathy and active listening, leading to effective resolutions. Recognized for maintaining composure and facilitating productive discussions. Committed to enhancing customer satisfaction and achieving positive outcomes.

Overview

4
4
years of professional experience

Work History

Live-Out Nanny

Jennifer Forand
Hopkinton, Massachusetts
05.2024 - Current
  • Developed positive relationships with parents and guardians through open communication regarding their child's progress.
  • Administered medication when necessary per instructions from parents and guardians.
  • Took children on educational outings such as trips to museums or parks.
  • Instructed proper hygiene habits to promote healthy living among children.
  • Participated in professional development opportunities related to early childhood education.
  • Transported children to school or other activities when necessary.
  • Prepared nutritious meals and snacks for the children.
  • Organized activities that develop the physical, social, and intellectual growth of children.
  • Planned engaging activities like arts and crafts projects, outdoor games.

Assistant Teacher

Building Blocks Academy
Hopkinton, Massachusetts
08.2021 - 08.2023
  • Encouraged positive behavior with rewards and incentives.
  • Collaborated with other staff members to ensure student success.
  • Facilitated communication between families and school personnel about issues relating to students' academic progress.
  • Attended faculty meetings as requested by the lead teacher.
  • Participated in professional development workshops related to teaching strategies.
  • Helped maintain a safe and orderly learning environment.
  • Promoted a cooperative learning environment that encourages collaboration among students.
  • Evaluated student work using established criteria.
  • Supervised small group activities.
  • Collaborated with other staff members to develop strategies for improving student performance.
  • Maintained safe, educational environment for students during learning and free play time.
  • Created calm and disciplined classroom environment to improve student focus.
  • Protected confidential information related to staff and families.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment

Concessions Worker

The Doghouse
Hopkinton, Massachusetts
05.2021 - 08.2021
  • Ensured that all safety protocols were followed at all times during shift hours.
  • Set up condiments such as ketchup, mustard and relish for use by customers.
  • Cleaned concession area including counters, floors, equipment, and utensils.
  • Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
  • Followed company procedures for opening and closing concession stands.
  • Maintained a clean working environment by sweeping floors and emptying trash cans regularly.
  • Attended staff meetings to discuss changes in policies or procedures.
  • Provided excellent customer service to all patrons in a timely manner.
  • Operated cash registers to process payments from customers.
  • Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
  • Adhered to health department regulations regarding food handling practices.
  • Adhered to company policies and procedures while providing exceptional customer service.
  • Resolved customer complaints in a professional manner.
  • Provided customer service by greeting patrons, answering questions, and resolving complaints.
  • Assisted customers in selecting items, taking orders, and providing recommendations.
  • Performed minor maintenance tasks such as changing light bulbs or cleaning equipment when needed.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Quickly and efficiently processed payments and made accurate change.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Made and served coffee, tea and fountain drinks.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Pleasantly served fresh food and beverages to customers at concession stand.

Education

Bachelor of Science - Psychology

University of Massachusetts, Lowell
Lowell, MA
05-2027

Skills

  • Collaboration skills
  • Communication
  • Active listening
  • Calm under pressure
  • Organization and time management
  • Multitasking
  • Social perceptiveness
  • Interpersonal communication
  • Conflict resolution
  • Effective communication
  • Behavior management

Languages

Spanish
Limited
Italian
Limited

References

References available upon request.

Timeline

Live-Out Nanny

Jennifer Forand
05.2024 - Current

Assistant Teacher

Building Blocks Academy
08.2021 - 08.2023

Concessions Worker

The Doghouse
05.2021 - 08.2021

Bachelor of Science - Psychology

University of Massachusetts, Lowell

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Annabelle Coles