Catherine Javier
The Bronx
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
7
7
years of professional experience
Work History
Cashier/Sales Associate
TJMAXX
Bronx
08.2023 - 01.2024
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Customer Service Supervisor
Burlington Coat Factory Distribution Center
Bronx
04.2021 - 05.2023
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Merchandise Associate
American Greetings
Bronx
05.2019 - 02.2021
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Processed sales transactions quickly and accurately.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
Assistant Manager
Assistant Manager
Bronx
09.2016 - 01.2019
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
Education
High School Diploma -
Fannie Lou Hammer Freedom High School
The Bronx06-2015
Skills
- Payment processing
- Cash register operation
- Customer service
- Sales reporting
- Team leadership
- Safety compliance
- Employee training
- Customer relationship management
- Team collaboration
Accomplishments
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Timeline
Cashier/Sales Associate
TJMAXX
08.2023 - 01.2024
Customer Service Supervisor
Burlington Coat Factory Distribution Center
04.2021 - 05.2023
Merchandise Associate
American Greetings
05.2019 - 02.2021
Assistant Manager
Assistant Manager
09.2016 - 01.2019
High School Diploma -
Fannie Lou Hammer Freedom High School
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