Annabelle Figueroa
Miami,FL
Summary
Proven leader in hospitality management, notably at R House Wynwood, where I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Expert in reservation software and adept at fostering team collaboration, I excel in driving revenue growth and improving service delivery through strategic problem-solving and effective decision-making.
Overview
12
12
years of professional experience
Work History
Reservation Manager
R House Wynwood
08.2021 - Current
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Developed strong relationships with travel agencies and corporate clients, ensuring repeat business.
- Collaborated with sales and marketing teams to develop promotional offers that drove revenue growth.
- Quickly learned,new reservation software system, resulting in better organization and tracking of bookings.
- Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
- Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Assistant Manager
Joeys Italian Cafe
01.2018 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Receptionist Administrator
Florida Doctors Service's
10.2012 - 10.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Associate In Business - Business Management
Miami Dade College
Miami, FL07.2014
Skills
- Reservation software knowledge
- Strong Organization
- Customer service expertise
- Guest Relations
- Upselling strategies
- Customer Engagement
- Phone Etiquette
- Reservation software
- Call Control
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Team Leadership
- Decision-Making
- Problem Resolution
- Managing Operations and Efficiency
- Training and Development
- Operations Management
- Professionalism
- Task Delegation
Languages
Spanish
Professional Working
Timeline
Reservation Manager
R House Wynwood
08.2021 - Current
Assistant Manager
Joeys Italian Cafe
01.2018 - 06.2020
Receptionist Administrator
Florida Doctors Service's
10.2012 - 10.2017
Associate In Business - Business Management
Miami Dade College
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