Annabelle Friedel

•Register patients

•Schedule appointments

•Process patient admissions

•File physician orders

•Manage account information

•Create patient accounts

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.