Annabelle Hume
Canyon Country,CA
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying customers needs to develop and deliver creative solutions.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
1
1
year of professional experience
Work History
Team Leader
Charlotte Russe
Santa Clarita, CA
06.2023 - Current
- Offered training and support to keep team members motivated and working toward objectives.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
- Determined consumer needs to provide products and services appealing to larger market.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cashier
TJ Maxx, TJX Companies
Canyon Country, CA
08.2022 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Discounted purchases by scanning and redeeming coupons.
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find store items.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Helped with purchases and signed customers up for rewards program.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Golden Valley High School
Santa Clarita, CA05-2022
Skills
- Team Supervision
- Cash Handling
- Complaint Resolution
- Problem-Solving
- Performance Improvement
- Analytical Thinking
- Conflict Resolution
- Flexible Schedule
- Attention to Detail
- Work Planning and Prioritization
- Mulitasking
Timeline
Team Leader
Charlotte Russe
06.2023 - Current
Cashier
TJ Maxx, TJX Companies
08.2022 - 07.2023
High School Diploma -
Golden Valley High School