Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Annabelle Langomez

Tyler,TX

Summary

Compassionate Call Agent skilled in fostering strong customer relationships. Proven ability to deliver effective solutions to complex issues. Committed to achieving exceptional results for both customers and employers.

Overview

10
10
years of professional experience

Work History

Insurance Consultant

Concentrix
Longview, TX
07.2021 - 09.2023
  • Provided ongoing customer service support, responding to inquiries in a timely manner.
  • Conducted comprehensive reviews of existing policies, making recommendations for improvement or changes.
  • Created detailed reports outlining risk management strategies and potential savings opportunities.
  • Analyzed clients' financial positions, liabilities and assets to determine appropriate coverage levels.
  • Evaluated current market conditions to identify new business opportunities.
  • Educated clients on industry standards, regulations and best practices related to insurance coverage.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Developed client-specific insurance plans tailored to individual needs and preferences.
  • Identified areas of cost reduction through improved policy provisions or elimination of unnecessary coverages.

Human Resources Manager

Quality Outsourcing Services
General Santos, Philippines
08.2017 - 06.2019
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Engaged with management teams to receive and evaluate appraisals on current project status, plan improvements collaboratively, gauge successes of implemented programs and update or align new company objectives.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Created compensation and benefits structures to align with market conditions and budget demands.

Virtual Assistant

Self-Employed
General Santos, Philippines
12.2015 - 08.2017
  • Coordinated office operations, including filing, faxing, and data entry tasks.
  • Utilized company software to accurately enter shipment and inventory records.
  • Organized files and developed spreadsheets, ensuring neatness in front desk and reception area.
  • Maintained detailed administrative processes to enhance accuracy and operational efficiency.

Call Center Agent

Six Eleven Global Services DIMDI Bldg
General Santos, Philippines
01.2014 - 12.2015
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Managed high-volume of inbound and outbound customer calls.
  • Maintained strong call control and quickly worked through scripts to address problems.

Education

High School Diploma -

B.E.S.T. College of Polomolok, Inc.
Polomolok, South Catabato
03.2012

Some College (No Degree) - English Education

Ramon Magsaysay Memorial Colleges
General Santos City

Skills

  • Employee Development
  • Budget Administration
  • Problem Solving
  • Hiring and Onboarding
  • Conflict Resolution
  • Data Entry
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Risk assessment
  • Policy analysis
  • Customer service
  • Insurance regulations
  • Client education
  • Problem solving
  • Relationship building
  • Licensed insurance agent

Languages

Filipino
Native/ Bilingual
English
Full Professional

Accomplishments

Top Insurance Agent | Concentrix
April – June 2023

  • Achieved top performance status within the team for consecutive months, recognized for highest sales and client retention.
  • Awarded a plaque in recognition of consistent excellence.
  • Inducted into the prestigious Director’s Club, reserved for top-performing agents company-wide.

Affiliations

Honor Student
Middle School – High School

  • Consistently maintained honor roll status throughout academic years.
  • Recognized for academic excellence, discipline, and strong work ethic.

References

References available upon request.

Timeline

Insurance Consultant

Concentrix
07.2021 - 09.2023

Human Resources Manager

Quality Outsourcing Services
08.2017 - 06.2019

Virtual Assistant

Self-Employed
12.2015 - 08.2017

Call Center Agent

Six Eleven Global Services DIMDI Bldg
01.2014 - 12.2015

High School Diploma -

B.E.S.T. College of Polomolok, Inc.

Some College (No Degree) - English Education

Ramon Magsaysay Memorial Colleges

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