Summary
Overview
Work History
Education
Skills
Timeline
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Annabelle Leyland

Mount Carmel,Utah

Summary

Motivated high school student with hands-on experience in customer service, food preparation, and hospitality. Proven ability to work in fast-paced environments through roles as a server and food prep at a café, along with experience at East Zion Resort as a laundry worker, housekeeper, and guest services representative. Strong communication skills, attention to detail, and a proactive approach to problem-solving. A dedicated team player who thrives in dynamic settings and is eager to contribute to any team

Overview

4
4
years of professional experience

Work History

Guest Service Representative

East Zion Resort
12.2024 - Current
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Responded to guest inquiries to maximize guest satisfaction and get reservations easily booked.
  • Worked closely with guests and made sure all needs got met.
  • Created welcoming and comfortable environment for guests.

Laundry Department and Housekeeper

East Zion Resort
06.2021 - Current
  • Cleaned and stocked guest rooms by replacing used towels and linens, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in units by vacuuming, cleaning windows, and dusting.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Washed, organized and folded guests laundry and towels.

Server

Blue Mule Cafe
06.2023 - 09.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items, issue refunds.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, prep food, clean work area.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Fed and gave water to the animals and maintained clean and enjoyable living quarters.
  • Unload food shipments and organize food storage.
  • Cleaned the dishes and properly sanitized them.

Education

Valley High School
Orderville, UT
05-2025

Skills

  • Customer Service

  • Team collaboration

  • Problem Solving

  • Attention to detail

  • Multitasking

  • Communication Skills

  • Adapting quickly

  • Event planning and fundraising

  • Leadership & Initiative

  • Conflict Resolution

Timeline

Guest Service Representative

East Zion Resort
12.2024 - Current

Server

Blue Mule Cafe
06.2023 - 09.2023

Laundry Department and Housekeeper

East Zion Resort
06.2021 - Current

Valley High School

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Annabelle Leyland