ANNABELLE LUNA
Vallejo,CA
Summary
Professional Intensive Care Unit Cardiac Monitor Technician and Unit Clerk. Extensive knowledge of medical terminology. Strong understanding of ICD-10-CM, CPT, HCPCS codes, and insurance procedure. Knowledge of medical billing software and electronic health records (EHR) systems.
Results-oriented Life Insurance Agent provides tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality.
Overview
8
8
years of professional experience
Work History
Licensed Life Insurance Agent
Primerica
08.2023 - Current
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
Unit Clerk/Cardiac Monitor Technician
NorthBay Medical Center
07.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Answered multi-line telephone system, provided information and directed calls.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
Cardiac Monitor Technician
Providence QVMC
05.2016 - 05.2023
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to Registered Nurse.
- Collaborated with healthcare team to maintain quality patient care.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Cleaned and sterilized equipment after each use, changed batteries and checked for malfunctions.
Education
Certified Billing and Coding Specialist -
HarpRand CalRegional
Vallejo, CA11.2023
High School Diploma -
Vallejo Senior High
Vallejo, CA1998
Skills
- ICD-10-CM, CPT coding and HCPCS
- Importance of maintaining confidentiality accordance with the Health Insurance Portability and Accountability Act, or HIPPA
- BLS certified
- Successful completion of arrhythmia testing
- Insurance Producer
- Life License Qualification
- Referral Management
- Insurance Policy Sales
- Appointment Scheduling
- Punctual and Reliable
- Ability to work independently and meet deadlines
- Microsoft Word, Outlook, Excel, Medical software EMR, EPIC, Cerner
Timeline
Licensed Life Insurance Agent
Primerica
08.2023 - Current
Unit Clerk/Cardiac Monitor Technician
NorthBay Medical Center
07.2023 - Current
Cardiac Monitor Technician
Providence QVMC
05.2016 - 05.2023
Certified Billing and Coding Specialist -
HarpRand CalRegional
High School Diploma -
Vallejo Senior High