ANNABELLE MANGUNE
Vacaville,CA
Summary
Proven track record in enhancing customer satisfaction and loyalty, Expert in customer service and reliability, adept at resolving complaints with professionalism and empathy. Skilled in leveraging product knowledge to meet diverse customer needs, significantly contributing to a positive company image. Creativity in terms of product development and Creativity in positioning company branding thru delivery commitment and quality.
Overview
24
24
years of professional experience
Work History
Customer Service Cashier
Walgreens Boots Alliance
08.2015 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Marketing Director
LEA DESIGN INTERNATIONAL, INC.
10.2000 - Current
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Conducted market research to identify customer needs and preferences.
Medical Records Clerk
Vacaville Ranch Post Acute
02.2023 - 07.2024
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed up with medical staff regarding missing information in patient records.
Front Desk Receptionist
Orchard Post Acute Care
11.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor of Science - FINE ARTS
UNIVERITY OF SANTO TOMAS
MANILA, PHILIPPINES04.1984
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Product Designing and Product Knowledge
- Customer Focus
- Data entry proficiency
- Creative Thinking and Analytical Thinking
- Computer Knowledge - MSOffice;
Timeline
Medical Records Clerk
Vacaville Ranch Post Acute
02.2023 - 07.2024
Front Desk Receptionist
Orchard Post Acute Care
11.2022 - 01.2023
Customer Service Cashier
Walgreens Boots Alliance
08.2015 - Current
Marketing Director
LEA DESIGN INTERNATIONAL, INC.
10.2000 - Current
Bachelor of Science - FINE ARTS
UNIVERITY OF SANTO TOMAS