Annabelle Ramon
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Food and Beverage Supervisor
A/C Marriott
SAN ANTONIO, TX
08.2023 - Current
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
ASSISTANT FOOD AND BEVERAGE MANAGER
Hotel Valencia (Valencia Hotel Group)
San Antonio, TEXAS
03.2022 - 03.2023
- Managed employee work schedule, keeping daily shifts properly staffed
- Provided assistance to employees during busy hours to deliver quality service to customers
- Completed paperwork detailing inventory, sales records and employee performance
- Talked with dissatisfied customers to assist working employees and improve customer experience
- Reported broken equipment, payroll problems and large-scale issues to supervisors, improving store operations
- Monitored budgets and payroll records to verify authorization of expenditures.
FRONT DESK AGENT
Hotel Valencia (Valencia Hotel Group)
San Antonio, TEXAS
06.2021 - 03.2022
- Resolved guest issues with creative solutions, escalating major concerns to management
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales
- Established rapport with other employees to improve operations
- Greeted customers upon arrival and provided assistance with check-in
- Answered customer questions about transportation, restaurants and entertainment
- Completed verification reports and system updates to maintain smooth operations
- Collected and received correspondence for supervisors and other employees
- Evaluated negative situations and took alternate courses of action to avoid conflict.
MANAGER
Rosella Coffee And Wine Bar
San Antonio, TX
03.2021 - 12.2021
- Communicated plans and actions to meet departmental goals
- Managed expense and investment budgets to meet business operating plans
- Accomplished department objectives by managing staff and evaluating activities
- Established control systems for costs and labor, meeting budget guidelines
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Mentored and trained new employees on company policies and procedures.
Skills
- Dining Room Management
- Backing Procedures
- Customer Experience
- Active Listening
- Guest Satisfaction
- Facility Policies and Procedures
- TABC
- Food Handlers
Timeline
Food and Beverage Supervisor
A/C Marriott
08.2023 - Current
ASSISTANT FOOD AND BEVERAGE MANAGER
Hotel Valencia (Valencia Hotel Group)
03.2022 - 03.2023
FRONT DESK AGENT
Hotel Valencia (Valencia Hotel Group)
06.2021 - 03.2022
MANAGER
Rosella Coffee And Wine Bar
03.2021 - 12.2021