Annabelle Seum
Plainfield,IL
Summary
Resourceful professional with a solid background in customer service roles across pet care and retail. Demonstrated ability to manage time effectively, collaborate with team members, and enhance customer satisfaction through tailored solutions and proactive engagement.
Overview
4
4
years of professional experience
Work History
Pet Bather
PetSmart
Joliet, IL
05.2024 - Current
- Successful completion of PetSmart’s Splash training and safety certification program
- Responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register
- Greets pet parents, answers their questions and assists with making reservations in the salon. Responsible for check-in and check-out procedures
- Independently performs full menu of bath and brush services and standalone services, such as nail trims, teeth brushing, and sanitary services
- Shares additional health and wellness solutions with pet parents based on pet’s needs. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking immediate action when a sick/injured pet is identified in the store
- Recommends, informs, and sells merchandise and services
- Maintains total store cleanliness standards. Assists and works in other departments as required
Cashier
Jewel Osco
Plainfield, IL
06.2022 - 09.2023
- Welcomed customers, handled transactions efficiently, and provided exceptional service to ensure every shopping experience was positive and memorable
- Operated the POS (Point of Sale) system accurately to process sales, returns, and exchanges. Handled cash, credit/debit card transactions, and performed cash handling duties with precision
- Upsold products and suggested additional items through engaging product demos and personalized recommendations
- Provided product information and answered customer questions using strong communication skills
- Maintained merchandising standards by stocking shelves, organizing displays, and ensuring product availability
- Ensured excellent phone etiquette when taking orders or assisting customers over the phone
- Assisted in inventory management by stocking shelves and conducting regular stock checks
Education
Associate of Arts - Psychology
Joliet Junior College
Joliet, IL06-2027
High School Diploma -
Plainfield Central High School
Plainfield, IL05-2024
Skills
- Customer service
- Team collaboration
- Effective communication
- Conflict resolution
- Problem solving
- Adaptability and flexibility
- Time management
- Honest and dependable
Timeline
Pet Bather
PetSmart
05.2024 - Current
Cashier
Jewel Osco
06.2022 - 09.2023
Associate of Arts - Psychology
Joliet Junior College
High School Diploma -
Plainfield Central High School