Annabelle Smith
Sammamish,WA
Summary
Dedicated and results-oriented professional with 3 years of experience in project coordination within the construction industry. Proven ability to manage multifaceted projects from conception to completion, ensuring on-time delivery and adherence to budgetary constraints. Excelled in roles ranging from Construction Project Coordinator to Project Coordinator Supervisor, demonstrating leadership and strategic oversight to drive team performance and project success. Skilled in fostering strong client relationships, optimizing workflow efficiencies, and implementing effective project management strategies.
- Led project coordination efforts for [Company Name], overseeing scheduling, budget management, and subcontractor relations.
- Successfully transitioned to the role of Project Coordinator Supervisor, guiding and mentoring a team of coordinators to achieve project milestones and exceed client expectations.
- Proficient in utilizing project management tools and software to streamline processes and enhance project outcomes.
- Known for exceptional communication skills, adept at liaising between stakeholders, internal teams, and external vendors to ensure seamless project execution.
- Committed to delivering high-quality results while maintaining a strong focus on safety, compliance, and client satisfaction.
Overview
3
3
years of professional experience
Work History
Project Coordinator Supervisor
Axia Solar Corp.
05.2023 - Current
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Engaged with customers to understand needs, resolve issues, and answer project questions.
- Remained calm, composed and polite to deescalate aggressive customer behavior, and produced positive outcomes.
- De-escalated customer complaints using specialized communication techniques.
- Coordinated packing and shipping methods for return of merchandise or parts.
- Documented detailed notes in CRM system to track customer interactions.
- Coordinated employee schedules according to availability and assisted with shift coverage.
- Resolved product and service issues promptly.
- Communicated with clients over phone, email and chat platforms.
- Reviewed accounts daily to determine areas in need of improvement and strategies for correcting faults
- Communicated regularly with external and internal personnel to understand and meet their needs.
- Produced Daily and weekly reports outlining operational successes and gaps for use of senior management team.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved or escalated business problems to keep operations moving smoothly.
- Observed team performance to provide feedback to management for discipline and performance evaluations.
- Participated in planning meetings to evaluate barriers and provide recommendations for work planning.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
- Analyzed key aspects of business to evaluate factors driving results.
- Coordinated employee schedules according to availability and assisted with shift coverage.
Project Coordinator
Axia Solar Corp.
04.2022 - 05.2023
- Updated customer accounts with current personal and purchasing information
- Served as friendly first point of contact for customer inquiries.
- Followed scripts to maintain good call control.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Documented detailed notes in CRM system to track customer interactions.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Relayed new and relevant information to customers and followed up on promises.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Reviewed accounts daily to determine areas in need of improvement and strategies for correcting faults
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Construction Project Coordinator
Sunrun
07.2021 - 04.2022
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Held construction progress and regular status meetings with project team.
- Developed and executed pre-construction milestones on project schedule.
- Formulated quality assurance and safety standards to comply with construction plans.
- Coordinated with customers and internal personnel to schedule site visits and installations.
- Fostered positive relationships with clients through clear communication, timely updates, and professionalism during all stages of the project lifecycle.
- I meticulously crafted accurate and precise work orders for subcontractors to review and sign
Education
GED -
Landmark High School Spanish Fork UT
Spanish Fork06.2021
Skills
- Team Coordination: Orchestrated team efforts to achieve project goals through effective communication and conflict resolution
- Schedule Management: Managed project schedules adeptly, ensuring tasks were prioritized and deadlines met amid changing priorities
- Project Management: Led cross-functional teams through project lifecycles, ensuring timelines, budgets, and quality standards were met
- Critical Thinking: Applied analytical skills to identify core issues and implement innovative solutions that enhanced operational efficiency
- Time Management: Ability to prioritize tasks, meet deadlines, and manage time effectively
- Problem Solving: Capacity to analyze issues, identify solutions, and implement effective resolutions
- Communication: Strong verbal and written communication skills, including the ability to convey information clearly and effectively
- Teamwork: Collaboration skills, including working effectively in a team environment, contributing ideas, and supporting colleagues
- Adaptability: Flexibility to adjust to changing circumstances and willingness to learn new skills or processes
- Organizational Skills: Ability to organize and manage tasks, projects, and information efficiently
- Customer Service: Experience or capability to provide excellent service to clients or customers, addressing their needs and concerns
- Attention to Detail: Ability to maintain accuracy and thoroughness in completing tasks
- Technical Skills: Proficiency in specific software, tools, or equipment relevant to your field
- Critical Thinking: Capacity to evaluate situations, consider alternatives, and make reasoned decisions
Timeline
Project Coordinator Supervisor
Axia Solar Corp.
05.2023 - Current
Project Coordinator
Axia Solar Corp.
04.2022 - 05.2023
Construction Project Coordinator
Sunrun
07.2021 - 04.2022
GED -
Landmark High School Spanish Fork UT