Annabelle Villacis
Welington,FL
Summary
Bilingual administrative professional with over 4 years of experience in healthcare and office operations, specializing in scheduling, payment processing, staff coordination, and customer service. Strong attention to detail, excellent organizational skills, and a proven ability to thrive in fast-paced environments. Passionate about supporting academic communities and pursuing a long-term career in university administration.
Overview
4
4
years of professional experience
Work History
Payment Poster
Boynton Beach Skin
Boynton Beach, FL
03.2025 - Current
- Process patient payments accurately and efficiently.
- Record payment transactions in the electronic health record system, Allscripts, and MODMED.
- Assist with billing inquiries to enhance patient satisfaction.
- Collaborate with team members to resolve payment discrepancies.
- Communicate effectively with patients regarding their account statuses.
- Follow company protocols for handling sensitive financial information.
- Supervise and oversee large volumes of data with extreme accuracy each day.
- Handle all electronic and manual payments and adjustments, ensuring that data is accurately posted.
- Review refund requests and forward information to the analyst.
- Prepare, distribute, and review insurance payments and record them in the corporate database.
- Assist in resolving payment issues, such as rejections or delayed payments due to incorrect coding or missing information.
- Balance daily cash postings with deposits to ensure accuracy of information entered into the system.
- Participate in departmental meetings concerning improvements in existing payment processes.
Payment Poster /AR Specialist
The Derm Group LLC
Wellington, FL
07.2024 - 03.2025
- Posted payments, including checks and EOBs, into patient accounts.
- Reviewed and verified the accuracy of billing statements and account balances.
- Identified underpayments or denials and coordinated resolutions with billing representatives.
- Maintained detailed records of transactions for auditing and reporting.
Front Desk Administrator
Ewing Optical
Royal Palm Beach, FL
07.2023 - 07.2024
- Managed front desk operations and ensured smooth customer check-in procedures.
- Coordinated appointment scheduling for patients and optical consultations effectively.
- Assisted customers in selecting eyewear and provided product information.
- Collaborated with optical staff to maintain inventory of eyewear and supplies.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Maintained important files, ran reports, and delivered updates on occupancy and revenue.
- Coordinated with vendors for supplies delivery and installation of new equipment.
- Created purchase orders for office supplies as needed.
Front Desk /Surgical Coordinator
TruDerm Dermatology and Spa
Wellington, Florida
01.2022 - 04.2023
- Answered telephones and directed multiple calls to front desk staff and medical staff.
- Collaborated with managers in creating assignments and schedules for the office staff.
- Coordinated with staff and product representatives for informational meetings on new skincare lines.
- Scheduled and confirmed appointments, including patients' surgical procedures.
- Identified scheduling barriers and implemented solutions to improve scheduling results based on predetermined goals.
- Checked in patients, took intake information, and collected copays and balances.
- Checked out patients, scheduled follow-ups, collected deductibles and coinsurances, and balanced out the daily payment spreadsheet.
- Verified insurances and retrieved authorizations from primary care offices and insurance companies.
- Responsible for opening and closing the dermatologist's office.
Education
High School Diploma -
Wellington Community High School
Wellington, FL05-2019
Some College (No Degree) - Elementary Education
Florida Atlantic University
Boca Raton, FLSkills
- Administrative support
- Scheduling and calendar management
- Payment processing and account reconciliation
- Data entry and records management
- Microsoft Office Suite (Excel, Word, Outlook)
- Communication and interpersonal skills
- Bilingual – fluent in English and Spanish
- Time management and prioritization
- Customer relationship management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Payment Poster
Boynton Beach Skin
03.2025 - Current
Payment Poster /AR Specialist
The Derm Group LLC
07.2024 - 03.2025
Front Desk Administrator
Ewing Optical
07.2023 - 07.2024
Front Desk /Surgical Coordinator
TruDerm Dermatology and Spa
01.2022 - 04.2023
High School Diploma -
Wellington Community High School
Some College (No Degree) - Elementary Education
Florida Atlantic University