Annabelle Nobis

Previous positions with Intellcentrics

Operations Support Specialist

Customer Service Representative II

Customer Service Representative I

• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offering advice and assistance to customers, paying attention to special needs or wants.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Securing competitor business via strategic marketing, service programs and promotions.
• Developing, servicing and growing corporate accounts.
• Establishing profitable partnerships to grow corporate account base.
• Reviewing daily reports and requests, new and existing.
• Determining if request is a technical support problem, defect, or feature request and triaging accordingly and inputting valid issues into bug tracking system, recommend priority and sprint.
• Developing strong working relationships with members of Operation, Marketing, Sales, and Product Management for purpose to reviewing IntelliCentrics functionality and analysis of reported issues.
• Providing workable alternative solutions to users that report issues until such time that the issue can be addressed in future sprints.
• Testing and documenting new features such that all Client Support Personnel can understand changes and take care of any customer needs.
• Managing information and updates into Talla, the information base for IntelliCentrics.
• Promoting, following, and documenting consistency in policies and procedures in support of Production Support workflow.
• Being an advocate for the Production Support process to help assure that is followed by the entire IntelliCentrics team.
• Handling special projects or assignments as required in support of overall Customer Service Team goals.
• Conducting all communications professionally and efficiently according to company policies and IntelliCentrics Brand Promises.
• Tolerating stress associated with handling difficult customers or situations.

• Curating editorial content to increase engagement and growth.
• Developing marketing content such as promotional materials and advertisements for social media.
• Engaging online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
• Analyzing competitor pages to locate backlink and keyword opportunities.

• Delivering personable guest service in greeting, directing, and aiding the many guests encountered daily.
• Striving to ensure the safety of guests and helping create memorable experiences.
• Demonstrating strong problem solving skills and adaptability in both the operation of the ride as well as in aiding guests and guest recovery.
• Utilize public speaking skills and time management to keep the attraction and entertainment running smoothly.
• Participated in a multi-demential team that served thousands of guests per day.
• Providing a level of service indicative of a Fortune 500 company.
• Engaging safety devices and monitored attraction during operation to reduce safety risks.
• Maximizing customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Promoting safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

• Researching and correcting regular, advanced and long-standing customer concerns to promote company loyalty.
• Establishing and updating work schedules to account for changing staff levels and expected workloads.
• Maintaining accurate, current and compliant financial records by monitoring and addressing variances.
• Conducting training and mentoring team members to promote productivity, accuracy and commitment to friendly service.
• Exceeding team goals and collaborating with staff members to implement customer service initiatives.
• Evaluating interactions between associates and customers to assess personnel performance and customer satisfaction.
• Initiating investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Compiling and analyzed customer feedback data to develop new strategies and corrective action.

• Answering telephone calls from guests seeking to make or cancel hotel reservations.
• Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information.
• Answering guest requests for assistance and coordinate with housekeeping, engineering staff and management to fulfill guest requests.
• Providing guests with access to hotel services and ensure that mail, faxes and packages are delivered in a timely manner.
• Dealing with irate guests and find ways to resolve issues to the guest's satisfaction.
• Serving as concierge, assisting guests with transportation, restaurant or entertainment suggestions and providing other information about the locale.
• Providing exceedingly excellent guest services.
• Working OPERA system.
• Handeling monetary transactions.

• Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
• Followed established emergency procedures to enable best possible resolution of incidents.
• Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
• Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
• Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.

• Providing excellent customer service.
• Sales.
• Stocking products.

• Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
• Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.

• Providing excellent customer service.
• Stocking products.

• Working with children & adults.
• Implementing policy & procedure.
• Providing a clean, fun & safe environment.
• Setting up & Tearing down equipment.
• Having knowledge of many video games and equipment.
• Instructing clients on proper use of equipment.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
• Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
• Monitored safety of all guests in and around swimming pool.
• Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.