Annabelle Whittle
East Lansing,MI
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Barista
Tim Horton's
Lake Orion, MI
06.2019 - 11.2025
- Operated cash registers to process customer payments.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Prepared and served hot or cold beverages.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
Server
Johnny Black's Public House
Lake Orion, MI
01.2024 - 10.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared drinks according to standard recipes.
- Set up tables in between patrons to reduce wait times.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Bartender
Mexx
Bloomfield, MI
03.2024 - 07.2024
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upsold customers from shelf to premium brands to help boost sales.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Developed good working relationships with fellow employees through effective communication.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Greeted customers and provided excellent customer service.
- Monitored bar inventory and promptly restocked low items before depletion.
Head Hostess
Da Francesco's Italian Restaurant
Shelby, MI
02.2020 - 11.2023
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Maintained accurate records of reservations and wait times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Resolved conflicts between customers in an efficient and professional manner.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Monitored dining area to assess server capacity and estimate wait times.
- Built positive relationships with other front-of-house and kitchen staff.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Directed patrons to lounges and waiting areas.
- Ensured that the dining room was always clean, organized, and presentable.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Assisted with seating arrangements for large groups and special occasions.
- Managed financial transactions including payments, refunds, discounts.
Education
Some College (No Degree) - Nursing
Michigan State University
East Lansing, MISkills
- Team player
- Drink customization
- Active listener
- Front counter maintenance
- POS system operation
- Order taking
Accomplishments
- 3 year varsity award for playing softball in High School
Timeline
Bartender
Mexx
03.2024 - 07.2024
Server
Johnny Black's Public House
01.2024 - 10.2024
Head Hostess
Da Francesco's Italian Restaurant
02.2020 - 11.2023
Barista
Tim Horton's
06.2019 - 11.2025
Some College (No Degree) - Nursing
Michigan State University
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