Annabelle Wiggins
Chillicothe,OH
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Professional Coder position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to your team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble Health Partners
03.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Patient Access Representative
Adena Regional Medical Center
10.2022 - 03.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Production Manager
McDonald's
02.2022 - 09.2022
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Education
Certification - Medical Coding
AAPC
Chillicothe, OH10.2023
High School Diploma -
Chillicothe High School
Chillicothe, OH05.2021
Skills
- HIPAA Compliance
- Patient Check-In
- Training Coordination
- Insurance Verification
- Customer Service
- Quality Assurance
- Registration and Admissions
- Money Handling
- EMR Updating
- Excellent Communication
- Appointment Scheduling
- Payment Processing
- Information Collection
- Customer Engagement
- Food Preparation
- Operations Management
- Customer Loyalty
- Complaint Resolution
Certification
- Certified Professional Coder, AAPC - 1 year
Timeline
Patient Access Representative
Ensemble Health Partners
03.2023 - Current
Patient Access Representative
Adena Regional Medical Center
10.2022 - 03.2023
Production Manager
McDonald's
02.2022 - 09.2022
Certification - Medical Coding
AAPC
High School Diploma -
Chillicothe High School
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