Annabelle Wiggins
Fort Collins,CO
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
5
5
years of professional experience
Work History
Sales Associate
Firehouse Subs
03.2025 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Sales Representative
Mandalay and Latimer
01.2024 - 07.2024
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Fostered collaborative environment, sharing best practices among sales team.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Generated advertising brochure for vendor use.
Customer Service Cashier
Pizza Hut
03.2022 - 06.2023
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Collected credit card and cash payments to complete transactions for customer orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Recommended, selected, located and obtained products to meet customer needs.
- Processed customer payments quickly and returned exact change and receipts.
Food and Beverage Attendant
A&W
01.2020 - 03.2021
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Inspected dishes for cleanliness before serving them to customers.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Followed recipes consistently while preparing foods for guest orders.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Communicated effectively with kitchen staff regarding customer orders.
- Cleaned spills immediately using appropriate methods per company policy.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Replenished stocking stations with utensils, condiments and napkins.
- Provided exceptional service that reflected restaurant standards and core values.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Selected food items from serving or storage areas and placed on dishes or in serving trays or takeout bags.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Filled and served various beverages for customers.
Education
High School Diploma -
Berthoud High School
Berthoud, CO05-2022
Skills
- Guest Services
- Payment Collection
- Order coordination
- Product Merchandising
- Cash Handling
- Customer Complaint Resolution
- Customer Service
- Customer inquiries
- POS System Operation
- Customer Satisfaction
- Product Recommendations
- Retail Merchandising
- Product Knowledge
- Cross-selling abilities
- Positive and professional
- Cash Management
- Telephone management
- Customer Relationship Management (CRM)
- Merchandise Restocking
- Problem-solving
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Client service
- Conflict resolution
- POS system operation
- Guest relations
- Building rapport
- Merchandise display
- Product recommendations
- Display setup
- Dining area maintenance
- Friendly and outgoing
- Customer engagement
- Feedback implementation
Timeline
Sales Associate
Firehouse Subs
03.2025 - Current
Sales Representative
Mandalay and Latimer
01.2024 - 07.2024
Customer Service Cashier
Pizza Hut
03.2022 - 06.2023
Food and Beverage Attendant
A&W
01.2020 - 03.2021
High School Diploma -
Berthoud High School
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