Annabelle Woodward
Aurora,IL
Summary
I am a very compassionate, and sympathetic patient-focused team member at my current job at Mercy Dubuque. I work at Mercy during the school year, and I am looking for a job for the summer. I am entering the nursing program at the University of Dubuque this upcoming school year.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Mercy Dubuque
08.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Customer Service Manager
Hobby Lobby
11.2019 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Bachelor of Science - Nursing
04.2026
- Dean's List [Semester 1 and 2 2022/23]
- Honor Roll [1 and 2 and 2022/23]
- Honor Roll [1 and 2 and 2023/24]
- University of Dubuque Student Nursing Association Class Representative
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Compassionate
- Vital signs monitoring
- Safety Precautions
- Patient-focused care
- Adaptable
- Geriatric Care
- Valid Illinois driver's license
- CPR Certification
- Certified Nursing Assistant (CNA)
Certification
- CNA - Certified Nurse Assistant
- CPR
Timeline
Certified Nursing Assistant - Mercy Dubuque
08.2023 - Current
Customer Service Manager - Hobby Lobby
11.2019 - 07.2022
University of Dubuque - Bachelor of Science, Nursing