Annabelt Gonzalez
Wharton
Summary
Seeking a position within an organization that offers opportunities for growth and leverages my knowledge, experience, and skills. I’m a reliable professional with a positive attitude and dedication to deliver quality in all operational activities. Bilingual individual with pleasant attitude and desire to help in any capacity. (Spanish/English)
Overview
27
27
years of professional experience
Work History
Booking/Scheduler
QuickMed Orthopedic
09.2024 - Current
- Maintained high levels of customer satisfaction through diligent scheduling coordination.
- Maintained accurate records of bookings and consistently met deadlines by effectively booking patients and making necessary adjustments to schedules as needed.
- I communicated with patients on the phone to enter and update their medical history in the database.
- Facilitated communication between patients and medical professionals, ensuring clear understanding of treatment plans.
- Reduced scheduling conflicts, and ensured timely execution of tasks.
Logistics Manager
List Logistics
01.2022 - 08.2024
- Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees, and establishing, monitoring, and managing operational goals.
- Make sure all products are shipped out on time.
- Planning and monitoring inbound and outgoing deliveries.
- Responding to any issues or complaints.
- Attend production meetings, and plan shipping quantities.
- Communicate any delays directly to the consumer service representative.
- Keep the warehouse neat and orderly.
- Responsible for releasing materials to production.
- Ensure all operations adhere to laws, guidelines, and ISO requirements +.
Resolution Specialist/Project Assistant - Remote
BBQguys.com
11.2020 - 01.2022
- Performed quality assurance reviews on final resolutions prior to communicating them back to customers or other stakeholders involved in the dispute process.
- Arranged appointments between parties for mediation.
- Evaluated current procedures for resolving customer disputes and recommended changes and improvements where necessary.
Medical Biller
Advanced Imaging Association
06.2012 - 03.2020
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Performed all administrative obligations.
- Obtain pre certification and referral requirements for Private Health Insurance, MVA, and Workers Compensation.
- Verification of insurance eligibility and benefits.
- Responsible for collections and filling out claims.
Logistics Supervisor
Graebel Van Lines
01.2007 - 04.2012
- Processed all import/export documentation to clearing agents while preparing all necessary shipping documents related to international bookings.
- Tracked and traced shipments , researching and resolving any issues regarding billing or shipping discrepancies.
- Dispatched pick ups to authorized agents, drayage companies, airlines, clearing agents, trucking companies, warehouses, shopping lines and all parties involved in shipment.
- Prepared rates and quotes for customers and overseas agents with or without matrix.
- Worked with various missions coordinating moves to various banned regions for the Nations travel division.
Shipping and Receiving Supervisor
Cord Crafts
06.1998 - 10.2006
- Troubleshot any discrepancies between orders placed and items received from vendors or customers.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Inspected equipment for wear, specifications adherence and issues.
- Prepared and processed shipping documents, including bills of lading and invoices.
- Facilitated communication between sales, customer service, and distribution teams regarding shipping matters.
- Reported employee time, job expenses and inspections results in work records.
- Monitored workers and reviewed completed work for proper performance.
- Received, processed and restocked returns.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Developed and maintained relationships with shipping vendors and partners.
Education
Master of Science - Medical Billing & Coding
CDM Institute
Wayne, NJ12-2008
Associate of Science - Business Administration And Management
CCM
Randolph, NJ05-1997
Skills
- Transportation management systems
- Warehouse operations
- Logistics management
- International freight management
- Operational management
- Healthcare industry
- Balance reconciliation
- Claims review
- Medical terminology
Education and Training
Randolph, NJ,Wayne, NJ
Languages
Spanish
English
Timeline
Booking/Scheduler
QuickMed Orthopedic
09.2024 - Current
Logistics Manager
List Logistics
01.2022 - 08.2024
Resolution Specialist/Project Assistant - Remote
BBQguys.com
11.2020 - 01.2022
Medical Biller
Advanced Imaging Association
06.2012 - 03.2020
Logistics Supervisor
Graebel Van Lines
01.2007 - 04.2012
Shipping and Receiving Supervisor
Cord Crafts
06.1998 - 10.2006
Master of Science - Medical Billing & Coding
CDM Institute
Associate of Science - Business Administration And Management
CCM
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