Summary
Overview
Work History
Education
Skills
Timeline
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Annabeth Henderson

Minneapolis,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dedicated to providing remarkable customer service, while using problem solving skills. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Operations Manager

The Chambers Hotel
05.2023 - Current
  • Oversaw day-to-day operations of 60-room hotel with staff of 10 employees.
  • Assisted in booking groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Developed and maintained relationships with external vendors and suppliers.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Front Desk Supervisor

The Chambers Hotel
09.2022 - 06.2023
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Coordinated with room service, housekeeping, and maintenance to meet all guest needs.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Assistant General Manager

Caribou Coffee
02.2020 - 07.2022
  • Motivated, trained, and disciplined employees to maximize performance.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Assisted in recruiting, hiring and training of team members.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Shift Supervisor

Caribou Coffee
08.2014 - 01.2016
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Education

GED -

Forest Lake Senior High School
Forest Lake, MN
06.2010

Skills

  • Customer Service
  • Hotel Operations
  • Inventory Management
  • Staff Scheduling
  • Guest Services Management
  • Training and Mentoring
  • Guest Complaint Resolution
  • Team leadership
  • Attention to detail
  • Adaptability and flexibility

Timeline

Operations Manager

The Chambers Hotel
05.2023 - Current

Front Desk Supervisor

The Chambers Hotel
09.2022 - 06.2023

Assistant General Manager

Caribou Coffee
02.2020 - 07.2022

Shift Supervisor

Caribou Coffee
08.2014 - 01.2016

GED -

Forest Lake Senior High School

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Annabeth Henderson