Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Annabeth Marcus

Annabeth Marcus

Austin,TX

Overview

8
8
years of professional experience

Work History

CRM Specialist

Austin Home Seekers/Bristol Palin Team LLC
Austin, TX
02.2022 - Current
  • POC and training administrator maximizing features and benefits of Boomtown.
  • Successfully build new relationships through networking to create long- term partnerships
  • Manage full cycle sales
  • Map current business and operational processes and recommend areas for improvement.
  • Review files, records and other documents to obtain business information and key data informing responses to development requests.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Increased annual revenue by 40% by recommending improvements in CRM efficiency.
  • Create plans and communicate deadlines to complete projects on time

Senior Human Resources Coordinator

Amazon Corporation
Austin, TX
05.2021 - 01.2022
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Partnered on $1.8M Time Discrepancy Audit across North America network.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Coordinated meetings, developed meeting content and presented human resources law updates.
  • Captured key feedback from employees during exit interviews.
  • Updated presentation and accompanying documents for compensation committee quarterly review.
  • Entered personnel and subcontractor data into central database.
  • Addressed and resolved general payroll-related inquires.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Assisted with recruitment process by assisting in interview process, and drafting offer letters.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.

Senior Recruiting Coordinator

Amazon Corporation
Austin, TX
04.2017 - 06.2021
  • Fostered cross-departmental relationships; training and mentoring leaders on KPI for Amazon Workforce Staffing
  • Created auditing reports improving efficiency of Drug Screens thereby lowering operating costs by $5,627 (Quarterly)
  • Partnered with Leaders on Talent Development - Developing Site leader’s ability to interact and identify alternative abilities.
  • Successfully on boarded 6,954 associates during COVID-19 pandemic
  • Successfully launched AUS5 to safely on board 1,110 associates during COVID-19 pandemic
  • Lead continued training for auditing initiative to mitigate Fatal Flaws recurring
  • Drove identification of forward-thinking promotions for managers
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Facilitated transparency in relationships across 25 local sites from San Antonio to Pflugerville in order to deliver virtual training module to meet goals for CE development of team members
  • Lead multiple teams creating synergy between cross-functional departments to achieve specific objectives:
  • Tracked and maintained statistics on Weekly ROI through recruiting data and reporting using Salesforce, Sorcerer, and Quick sight for Weekly Business Review
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Operated and maintained applicant tracking and candidate management systems.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
  • Facilitated new employee orientations to foster positive team attitude.

Client Relationship Manager

Kelly Services
Austin, TX
11.2014 - 04.2017
  • Launched Kelly Educational Services for Travis ISD, Austin ISD, and Hays ISD
  • Assisted C-Level Executives requiring Staffing Services to determine salary, and job description for short-term and long-term assignments
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Identified effective method for recruiting and drafted recruitment advertisements for open assignment
  • Identified appropriate candidates and assesses their qualifications through review of their resumes, interviews, and other forms of communications Connected qualified candidates with hiring managers
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded annual revenue goals by 50% through improving client relationships and education

Education

Estate – License # 771193 -

Champions School of Real Estate
Austin, TX

University of Maryland - University College
Hyattsville, MD

Skills

  • Assertive
  • Detail Oriented
  • Public Speaking
  • Data Integrity
  • BOOMTOWN, Sorcerer, Quick sight, Yeti, Salesforce CRM 20, KSN, AESOP, Microsoft Office, Google Suite
  • Recommendations for Action
  • Interdepartmental Collaboration
  • Team Recruiting and Onboarding
  • Customer Accounts Management
  • Procedures Compliance
  • Employee Orientation

Accomplishments

  • Negotiated deal with Boomtown CRM, adding 4 MLS platforms and 10 agent profiles, saving 40% yearly
  • Developed and launched the Drug Screen Fatal Flaw Audit Team, reducing fatal flaw rejects by 10% Q3 2020 reducing onboarding costs as well increasing our ROI percentage overall.
  • Partnered on $1.8 million-dollar Time Discrepancy Audit across North American Network - Identifying associates with reoccurring timecard discrepancy, Identified barriers with frequent offenders, and present scalable solutions to Operations Leadership.
  • 2020 Southwest Region for Outstanding Ownership, Customer Obsession, and Earn Trust


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CRM Specialist

Austin Home Seekers/Bristol Palin Team LLC
02.2022 - Current

Senior Human Resources Coordinator

Amazon Corporation
05.2021 - 01.2022

Senior Recruiting Coordinator

Amazon Corporation
04.2017 - 06.2021

Client Relationship Manager

Kelly Services
11.2014 - 04.2017

Estate – License # 771193 -

Champions School of Real Estate

University of Maryland - University College

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Annabeth Marcus