Anna C. Sanchez
Crosbyton,TX
Summary
Highly skilled Bilingual Customer Service Representative with experience in managing diverse client base, addressing queries and resolving complex issues. Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty. Previous work has demonstrated significant impact on improving customer interaction processes leading to increased efficiency.
Overview
34
34
years of professional experience
1992
1992
years of post-secondary education
Work History
Paraeducator, Special Education
Lorenzo ISD
Lorenzo, Texas
08.2025 - 10.2025
- Assisted teachers in implementing individualized education plans for students.
- Supported students with disabilities during classroom activities and transitions.
- Monitored student behavior and provided positive reinforcement as needed.
- Maintained accurate records of student attendance, grades, assessments and other relevant information according to district requirements.
Computer Teacher
Tahoka ISD
Tahoka, Texas
08.2023 - 06.2025
- Developed engaging lesson plans for diverse student learning styles.
- Instructed students in computer software and hardware fundamentals.
- Facilitated hands-on activities to enhance technical skills and knowledge.
- Maintained classroom equipment and ensured proper functionality.
Librarian
Crosbyton CISD
Crosbyton, Texas
08.2020 - 05.2023
- Curated diverse library collections to meet student and faculty needs.
- Facilitated engaging literacy programs and workshops for students of all ages.
- Assisted patrons with research inquiries and resource navigation effectively.
- Replaced worn labels and barcodes to keep materials in good physical condition.
Quality Assurance Analyst
Transamerica Life Insurance Company
Plano, Texas
06.1991 - 03.2016
- Reviewed software applications for functional and non-functional requirements compliance.
- Collaborated with development teams to identify and resolve quality issues.
- Conducted manual and automated testing for various application features.
- Used quality monitoring system to compile and track individual and team performance.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Prepared and analyzed internal and external quality reports for management staff review.
- Trained new staff on customer service protocols and company policies.
- Documented customer interactions for future reference and quality assurance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Education
McKinney High School
McKinney, TXSome College (No Degree) - Business Administration
Collin County Community College
Plano, TXSome College (No Degree) - Business Administration
Brookhaven College
Dallas, TXSkills
- Attention to details
- Customer service
- Data entry
- Problem solving
- Effective communication
- Team collaboration
- Quick learner
Languages
Spanish
Native/ Bilingual
References
Mr. Rene Villegas
High School Principal (Retired)
Tahoka ISD
Cell Phone: 806-789-1580
Mrs. Kelly Harvey
Elementary Principal
Tahoka ISD
Cell Phone: 806-759-2009
Mr. Reggie Dias
Marketing Manager
Transamerica
Cell Phone: 469-891-0933
Timeline
Paraeducator, Special Education
Lorenzo ISD
08.2025 - 10.2025
Computer Teacher
Tahoka ISD
08.2023 - 06.2025
Librarian
Crosbyton CISD
08.2020 - 05.2023
Quality Assurance Analyst
Transamerica Life Insurance Company
06.1991 - 03.2016
McKinney High School
Some College (No Degree) - Business Administration
Collin County Community College
Some College (No Degree) - Business Administration
Brookhaven College