Anna Caroliny Monteiro

Secretary Intern

TerraCap

Brasilia, Brazil

07.2018 - 12.2022

Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Proofread documents prior to submission to ensure accuracy of content.
Updated contact databases with new information as received from customers.
Facilitated office communication by receiving, opening and routing mail and distributing correspondence.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Directed clients and guests to correct departments, rooms, and staff members.
Assisted with onboarding processes for new employees.
Used voice recorder or notepad to compose and transcribe meeting minutes.
Performed research tasks as assigned by supervisors.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Answered phones, responding to general requests or escalating difficult and sensitive situations.
Received and routed incoming calls and correspondence to promote timely communication.
Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets.
Composed, edited and typed complex memos and reports with job-related software.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Fulfilled general clerical duties such as photocopying and faxing documents.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Utilized computer software to type and prepare drafts or finished documents.
Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Received and screened visitors and telephone calls for personnel and management staff.
Conferred with management to obtain support and approval.
Handled confidential information discreetly and securely.
Processed invoices for payment in accordance with company policies.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Coordinated mailings such as letters, packages, brochures.
Planned and completed group projects, working smoothly with others.
Collaborated with others to discuss new opportunities.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained updated knowledge through continuing education and advanced training.
Identified needs of customers promptly and efficiently.
Worked with cross-functional teams to achieve goals.

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