Anna Danielle Ruetz
Lorena,TX
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Development Representative
Spectrum VoIP
02.2023 - Current
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
- Improved product knowledge by attending industry events, participating in webinars, and staying current on relevant trends.
- Utilized SalesForce to manage sensitive client information and update existing and new client profiles.
Business Development Representative
Unified Global Solutions
12.2021 - 02.2023
- Increased client base by identifying potential customers and initiating strategic outreach.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Expanded business through effective network development, identifying new, and prospective clients.
- Maintained current knowledge of evolving changes in marketplace.
Customer Service Representative
Okin BPS
01.2021 - 06.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Waitress
SoHill Cafe
12.2020 - 05.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Customer Service Representative
C3 Customer Contact Channels
07.2016 - 08.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - Marketing
McLennan Community College
Waco, TXHigh School Diploma -
Eagle Academy
Waco, TX06.2008
Skills
- Lead Qualification
- Marketing Support
- Leads Prospecting
- CRM Tracking
- Customer Relationship Building
- Cold-Calling
- Self-motivation
- Salesforce proficiency
- Email outreach
- Lead generation
- CRM management
Timeline
Sales Development Representative
Spectrum VoIP
02.2023 - Current
Business Development Representative
Unified Global Solutions
12.2021 - 02.2023
Customer Service Representative
Okin BPS
01.2021 - 06.2021
Waitress
SoHill Cafe
12.2020 - 05.2021
Customer Service Representative
C3 Customer Contact Channels
07.2016 - 08.2017
No Degree - Marketing
McLennan Community College
High School Diploma -
Eagle Academy
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