Annadele France
New Philadelphia,OH
Summary
Professional management and customer service agent adept at managing operations and team coordination to drive growth and customer satisfaction. Strong expertise in sales, merchandising, and inventory management. Known for fostering collaborative environment and adapting to evolving business needs. Reliable and goal-oriented with a passion for excellence.
Overview
16
16
years of professional experience
Work History
Garden Center Manager
Stutzman Lawn & Landscaping
02.2020 - 03.2024
- Worked closely with supply chain partners to build positive, lasting, and mutually beneficial relationships, allowing successful negotiations of favorable pricing and delivery terms.
- Successfully managed and allocated resources to maximize productivity and profitability.
- Led team of up to fifteen employees to perform daily operations in fast paced retail and service environment.
- Established team priorities, maintained schedules and monitored performance, conveying constructive feedback to improve skills.
- Stayed current on industry trends, attending trade shows regularly to purchase relevant products and to introduce fresh ideas to our clients.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and cultivated positive rapport to boost company morale and promote employee retention.
Department Manager
Petitti Home and Garden
04.2018 - 02.2020
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance within department and conveyed constructive feedback to improve skills, while modeling and encouraging teamwork throughout organization.
- Coordinated bi-weekly orders to refill product and keep seasonal displays fresh and in line with customer expectations and company standards.
- Engaged and connected with customers to build lasting relationships, assessing their needs and offering real-time solutions.
- Advocated for best practices as assigned corporate inventory management team member.
Greenhouse Manager
Stutzman Lawn & Landscaping
04.2008 - 04.2018
- Directed work of 8-member team within retail environment.
- Implemented training for staff members, promoting a skilled workforce committed to best industry practices.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Ordered merchandise and maintained marketable inventory and creative displays across all seasons.
- Maintained clean and well-organized retail and working space for optimal productivity and professionalism.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
Education
Bachelor of Science - Marketing
Kent State University
01.2015
AAB - Business Management, Marketing and Sales
Kent State University
01.2011
Skills
- Operations Management
- Customer Relationship Management
- Microsoft Office
- Problem-Solving
- Analytical Thinking
- Strategic Planning
- Teamwork and Leadership
- Staff Management
- Attention to Detail
- Quality Control
Accomplishments
- Earned highest sales revenue in department, above all 9 Petitti stores
- Honorable Fall season annuals department sales % increase over previous year, at North Canton Petitti location
- Reached record houseplant sales above all 9 Petitti stores
- Peer-voted annual Customer Service Award recipient, at North Canton Petitti location
Sept 2018 – Dec 2018
Aug 2019 – Oct 2019
Nov 2019 – Feb 2020
Jan 2020 – Dec 2020
References
Available upon request
Timeline
Garden Center Manager
Stutzman Lawn & Landscaping
02.2020 - 03.2024
Department Manager
Petitti Home and Garden
04.2018 - 02.2020
Greenhouse Manager
Stutzman Lawn & Landscaping
04.2008 - 04.2018
AAB - Business Management, Marketing and Sales
Kent State University
Bachelor of Science - Marketing
Kent State University
Similar Profiles
Mark EricksonMark Erickson
Vice President at Custom Landscaping and Lawn CareVice President at Custom Landscaping and Lawn Care
Zappula LewisZappula Lewis
Landscaping Foreman at Zap &Son's Lawn and LandscapingLandscaping Foreman at Zap &Son's Lawn and Landscaping
Mark BrameMark Brame
Manager at Precision Lawn & LandscapingManager at Precision Lawn & Landscaping