Anna Ford-Thompson
Administrative
Concord ,NC
Summary
Highly organized office assistant with 10 years of experience in administrative office support. Proficient in scheduling, records maintenance and correspondence. Well-versed in use of Microsoft Office 365 Business with strong knowledge of computer fundamentals. Known for having dynamic work ethic and being team player. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Corporate Services Coordinator
Bridge Investment Group Partners
03.2021 - 10.2023
- Completed annual rent calculations using housing database software.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Entered invoice into accounting software for payment.
- Updated reports, managed accounts, and generated reports for company database.
- Managed renewal lease and price negotiations between residents and owners.
Retail Sales Associate
Spectrum
11.2019 - 03.2020
- Exceeded monthly sales goals by 5%, including wireless sales and TV, internet sales
- Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service
- Recognized for ability to quickly establish rapport with customers, up-sell products and build loyal clientele.
- Worked with management team to implement proper division of responsibilities.
- Trained all new sales associate each quarter.
- Managed all closing financial transactions, counted and restocked inventory daily.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
Data Entry/ Administrative Assistant
National Parcel Logistics INC
04.2018 - 08.2019
- Created client information spreadsheets and company database to provide quick access to essential client data.
- Compiled, sorted and verified sent digital data against source documents.
- Verified accuracy of sent data using SharePoint and uploaded scanned records into company databases.
- Updated departmental standard operating procedures and database to accurately reflect current practices.
Warehouse Worker
Amazon
08.2017 - 04.2018
- Recorded unit quantities and handled products with scanner equipment
- Scanned container labels to verify content and determined targeted destination
- Manually lifted products weighing up to 30 pounds on regular basis
- Picked and packed order items
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Receptionist
The Wilderness Society
02.2015 - 04.2017
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
- Managed and anticipated clerical needs including copying, faxing and file management
- Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions
- Answered and directed incoming calls using multi-line telephone system
- Gathered, sorted, distributed and sent mail and packages
Office Support
Community Connections
12.2011 - 03.2015
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Monitored office supply use and stock levels, placing replenishment orders as needed
- Responded to telephone inquiries from clients and potential clients and delivered information to inform and educate callers
- Evaluated and identified ineffective workflow processes, implementing solutions to improve productivity and personnel performance
Supervisor
Safeway
08.2005 - 11.2009
- Executed new training initiative to improve skills and develop leaders from within
- Established and enforced clear goals for the company.
- Trained newly hired employees on cashier equipment.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Education
Associates Degree - Business Administration
Everest University
Arlington, VA2007
Skills
- Error Reviews
- Active Listening
- Accounts Payable and Receivable
- Billing and Invoicing
- Workload Prioritization
- Spreadsheet and Database Creation
- Vendor Engagement
- Report and Document Preparation
- Renewing Accounts
- Training and Development
- Microsoft Office
- Daily Ledgers
- Staff Training
- Set Goals
- Advanced Excel Spreadsheet Functions
- Continuous Improvement Process
- Property Management Software Understanding
- City and County Regulations
- Affordable Housing Programs Knowledge
- Tenant Relations
- Administrative Support
- Out of Hours Calls
- Lease Renewals
- Monthly Fee and Payment Collection
- Rent Growth
- Occupant Retention
- Serve Customers
- Fair Housing Laws Knowledge
- Screening Processes
- Staff Meetings
Timeline
Corporate Services Coordinator
Bridge Investment Group Partners
03.2021 - 10.2023
Retail Sales Associate
Spectrum
11.2019 - 03.2020
Data Entry/ Administrative Assistant
National Parcel Logistics INC
04.2018 - 08.2019
Warehouse Worker
Amazon
08.2017 - 04.2018
Receptionist
The Wilderness Society
02.2015 - 04.2017
Office Support
Community Connections
12.2011 - 03.2015
Supervisor
Safeway
08.2005 - 11.2009
Associates Degree - Business Administration
Everest University
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