Anna G. Brown
Lutz,FL
Overview
8
8
years of professional experience
Work History
Key Holder Manager
Torrid
Wesley Chapel, FL
07.2023 - Current
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Counted out cash drawers and balanced totalsP
Manager
AAFES
Ellsworth Air Force Base, Box Elder, SD
12.2019 - 05.2020
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Associate
TORRID
Minot, ND
04.2019 - 07.2019
- Retailing clothing outlet, Minot
- I was responsible to setting up the store ion accordance with the plan-o-gram selected for said store
- I was responsible for interacting with every customer, helping find them the right size and style of clothing they were shopping for
- I was responsible for signing customers up for the Loyalty program and Torrid credit card
- Reason for leaving job was due to military orders for my husband to PCS to Ellsworth, AFB.
Receptionist
SMITH.AI
Minot Air Force Base, ND
12.2017 - 12.2018
- I answer incoming calls for 200+ companies nationwide.
- I typed up summaries of calls I receive and emailed them to the business
- I made transfers to the client when their clients call in and schedule appointments.AedTrdMled
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone, or postal mail
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Answered central telephone system and directed calls accordingly
- Organized, maintained and updated information in computer databases
Store Associate
DECA-COMMISSARY
Minot Air Force Base, ND
05.2017 - 12.2017
- Cashiering and Customer Service
- Cash Cage, responsible for the money safe and balancing funds daily.
- TDY to California for the Teller education certification program.(Proof of Certification upon request)
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Kitchen Manager/Store Associate
RACERS GAS STATION
Minot, ND
03.2017 - 05.2017
- Cooking fresh meals every day
- Ordering kitchen items
- Running the store solo on certain 8-hour shifts.
- Maintained tidy and organized store to comply with cleanliness standards
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customersAed
- Increased sales and customer satisfaction through personalized servicing
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Evaluated prices and conducted audits to detect and correct price discrepancies
- Managed efficient cash register operations
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Built customer loyalty and retention by delivering excellent shopping experiences
- Used in-store system to locate inventory and place special orders for customers
Manager
AAFES-SHOPPETTE/EXPRESS
Minot Air Force Base, ND
05.2015 - 01.2017
- Managing 25+ employee’s
- Responsible for balancing the cash safe
- Responsible for paying facility bills
- Responsible for ordering more store items
- Stocking the entire store
- Unloading semi trucks work of store product
- Inventory checks
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associate of Arts - Psychology
Wayne Community College
Goldsboro, NC12.2024
Skills
- I am proficient in customer service skills, cash handling, labor skills, an excellent time management skills
- Cash Handling
- Till Counting
- Computer Literacy
- Managing Inventory Stock
- Employee Scheduling
- Customer Inquiries
- Resource Allocation
- Goal Attainment
- Managing Customer Needs
- Time Management
- Good Communication Skills
Accomplishments
- References:
- Acacia “Caci” Harper - Former Supervisor at Torrid Minot, ND (702) 273-3739
- Alexandra Breitmaier - Former Supervisor at Smith.ai (850) 420-1912 / Las Vegas, NV
- Tracey Jay-Former Supervisor at Minot AFB Shoppette and Racers Gas Station - Minot, ND(253) 666-0323 / Minot, ND
- Tawnie Ollerman-Former Supervisor/Co-Worker at Minot AFB Shoppette/co-worker at Minot AFB Commissary (616) 368-0526 / Minot AFB, ND
Timeline
Key Holder Manager
Torrid
07.2023 - Current
Manager
AAFES
12.2019 - 05.2020
Sales Associate
TORRID
04.2019 - 07.2019
Receptionist
SMITH.AI
12.2017 - 12.2018
Store Associate
DECA-COMMISSARY
05.2017 - 12.2017
Kitchen Manager/Store Associate
RACERS GAS STATION
03.2017 - 05.2017
Manager
AAFES-SHOPPETTE/EXPRESS
05.2015 - 01.2017
Associate of Arts - Psychology
Wayne Community College