Anna Grace Lowe
Dawsonville,GA
Summary
Proven receptionist with a track record of enhancing customer satisfaction at Bethel Animal Hospital by streamlining operations and efficiently managing tasks. Skilled in Microsoft Office and adept at improving front desk efficiency, demonstrated through effective client relations and organizational skills. Achieved a significant increase in positive customer feedback through meticulous attention to detail and proactive problem-solving.
Overview
2
2
years of professional experience
Work History
Receptionist/Veterinary Assistant
Bethel Animal Hospital
2023.08 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
Receptionist/Lead Veterinary Assistant
Dawson Forest Animal Hospital - Dana Allen DVM
2022.05 - 2023.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
Dawson County High School
Dawsonville, GA05.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Data inputting
- File Management
- Multi-line telephone operation
- Basic accounting
- Microsoft Office
Timeline
Receptionist/Veterinary Assistant
Bethel Animal Hospital
2023.08 - Current
Receptionist/Lead Veterinary Assistant
Dawson Forest Animal Hospital - Dana Allen DVM
2022.05 - 2023.07
High School Diploma -
Dawson County High School
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